topic Re: Familiar faces issue in Cameras and Doorbells

Familiar faces issue

Kinkleba — Thu, 29 Dec 2022 01:14:58 GMT

The Familiar Faces function of my Nest Aware subscription doesn’t seem to be working properly. HELP states “When your camera detects an unfamiliar face, the app should ask whether it’s someone you know”.
Well, mine isn’t asking me and it’s a pain to add names using events in History.
Any fixes?

I should mention it’s a new system gotten through ADT.

Re: Familiar faces issue

janthadeus — Mon, 02 Jan 2023 22:26:19 GMT

Hi Kinkleba,

Thanks for letting us know. There are a few ways to find and categorize unfamiliar faces in the Google Home app.

Here’s how:

Open the Google Home app .
Tap Settings > Nest Aware > Familiar face detection.
If your camera has detected new people, you can tap New faces to find and categorize them.
For each new face, tap Yes, No, or Not a person. Then, follow the on-screen prompts to identify the face.

To find anything you’ve tagged as Not a person, go to Familiar face detection > tap Options > Faces that aren’t people.

The Feed:

Open the Google Home app .
Tap the Feed tab.
Choose the unfamiliar face event or group of events.
Tap Add to face library, and then follow the prompts to identify each face your camera didn’t recognize.

Camera event details:

Tap the camera event in the Feed or home history.
Once the clip is open, swipe up for more details.
In the “Faces” category, tap Manage, then follow the prompts to identify the faces your camera didn’t recognize.

Let me know how it goes.

Thanks,

Re: Familiar faces issue

Brad — Thu, 05 Jan 2023 22:46:22 GMT

Hi there,

Thanks for your help here, JT!

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Familiar faces issue

aatienza — Sat, 07 Jan 2023 06:10:37 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, JT and Brad.

Thanks,

Archie