topic Re: Broken Nest Doorbell camera in Cameras and Doorbells

Broken Nest Doorbell camera

Grecia — Wed, 02 Mar 2022 18:13:17 GMT

My Nest Doorbell fell off its mount by itself, without anyone touching it or having any issues with the mount before, and the camera broke. We bought it only 3 months ago. If anyone has information to solve this problem it would be greatly appreciated.

Re: Broken Nest Doorbell camera

Cam_87 — Tue, 07 Jun 2022 02:00:33 GMT

Hi,

I too had the same problem, the mount is not that great. Please advise us on what to do Google.

Mine fell off also.

Re: Broken Nest Doorbell camera

Cam_87 — Tue, 07 Jun 2022 02:01:00 GMT

The lens are totally cracked.

Re: Broken Nest Doorbell camera

Jessalyntay — Fri, 30 Dec 2022 16:37:50 GMT

Any luck with this issue? Happened to us too

Re: Broken Nest Doorbell camera

kekiz — Sun, 01 Jan 2023 17:45:36 GMT

same here!

Re: Broken Nest Doorbell camera

Brad — Wed, 04 Jan 2023 17:37:41 GMT

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience.

Best regards,
Brad

Re: Broken Nest Doorbell camera

EmersonB — Sat, 07 Jan 2023 18:38:42 GMT

Hi everyone,

I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

I appreciate the help, Brad.

Thanks,
Emerson

Re: Broken Nest Doorbell camera

EmersonB — Wed, 11 Jan 2023 14:55:12 GMT

Hello everybody,

We haven't received your form — were you able to fill it out?

Best,
Emerson

Re: Broken Nest Doorbell camera

Jessalyntay — Tue, 10 Jan 2023 22:58:43 GMT

Thanks for your help! I ended up reaching out to a rep and mine was still covered under warranty!

Re: Broken Nest Doorbell camera

Grecia — Wed, 11 Jan 2023 15:37:34 GMT

I just filled it out. Thank you!

Re: Broken Nest Doorbell camera

EmersonB — Thu, 12 Jan 2023 13:35:21 GMT

Hi everyone,

@Jessalyntay we appreciate you getting back to us and giving us an update. We're glad that you're able to reach our support team.

@Grecia and @Cam_87 we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please continue the conversation there to avoid confusion here.

If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Regards,
Emerson