topic Re: Floodlights not working in Cameras and Doorbells

Floodlights not working

JoeCo — Sat, 17 Dec 2022 19:04:12 GMT

Hi there, had the electrician set up my nest cam with floodlights, however the floodlights do not work.

I have restarted the camera

I have removed the camera to set up again

I have reset the camera

I have turned the power on and off to the circuit

Nothing seems to make them work.

In the app when I manually switch them on there is nothing, same when I try motion detection, same for live camera view.

It is dark currently but still the floodlights won't turn on.

Re: Floodlights not working

Jimmy_J — Sat, 17 Dec 2022 20:27:31 GMT

I had the same problem. the NEST floodlight camera is a total piece of JUNK. If you are in the window to return it, that is what I would do!!! Nothing but problems

Re: Floodlights not working

JoeCo — Mon, 19 Dec 2022 17:53:18 GMT

Anyone able to help??

Re: Floodlights not working

Brad — Thu, 22 Dec 2022 18:37:04 GMT

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience.

Best regards,
Brad

Re: Floodlights not working

AbigailF — Thu, 29 Dec 2022 05:13:04 GMT

Hi folks,

@JoeCo, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

@Jimmy_J, have you had the chance to fill out the form?

Cheers,

Abi

Re: Floodlights not working

AbigailF — Mon, 02 Jan 2023 01:08:42 GMT

Hello Jimmy_J,

Checking back in — have you had the chance to fill out the form?

Regards,
Abi

Re: Floodlights not working

AbigailF — Thu, 05 Jan 2023 03:02:15 GMT

Hey Jimmy_J,

I wanted to follow up and see if you are still in need of any help. If so, please fill out the form so we can help you further.

Best,
Abi

Re: Floodlights not working

AbigailF — Sun, 08 Jan 2023 05:55:20 GMT

Hi Jimmy_J,

I'll be locking this thread in 24 hours. Feel free to start a new thread and we'll be happy to help out.

Thanks,
Abi