topic Re: New router now battery cameras and doorbell won't add to home nest in Cameras and Doorbells

New router now battery cameras and doorbell won't add to home nest

Srob360 — Mon, 26 Dec 2022 01:36:23 GMT

I just changed out my router then tried to readd all my battery cameras and doorbell. Nothing would connect even though I was right next to each device plugged in. I tried resetting the cameras using the small button in the tiny holes a few times, I tried removing my home nest and building a new one. I uninstalled the home app and reinstalled it and made another home account. I eventually went back to my old router and everything but these cameras and battery connected. Am I missing something? It was so easy to set up initially, why can't I change the network they're connected to!? Please help!

Re: New router now battery cameras and doorbell won't add to home nest

shjin404 — Mon, 26 Dec 2022 08:04:58 GMT

Hope this article may help you.
https://support.google.com/googlenest/answer/9223711?hl=en

Re: New router now battery cameras and doorbell won't add to home nest

aatienza — Wed, 04 Jan 2023 00:44:10 GMT

Hey there,

Srob360, checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.

I appreciate the help, shjin404.

Thanks,

Archie

Re: New router now battery cameras and doorbell won't add to home nest

aatienza — Tue, 10 Jan 2023 05:54:23 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: New router now battery cameras and doorbell won't add to home nest

aatienza — Wed, 11 Jan 2023 22:10:03 GMT

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie