topic Re: no video history in Cameras and Doorbells

no video history

HP- — Mon, 02 Jan 2023 23:26:18 GMT

Hello, I am not sure why I can't see any video history on my web browser or Android device. I wonder if someone can help to lighten up this issue. I was able to view and download them before but not able to do that anymore.

Thank you so much in-advance.

Re: no video history

MplsCustomer — Tue, 03 Jan 2023 00:33:11 GMT

@HP-

Did your 30-day Nest Aware trial subscription end?

Re: no video history

Brad — Fri, 06 Jan 2023 16:51:32 GMT

Hi there,

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. It sounds like you may have been on a Nest Aware trial that may have ended. Here is a great link on how Nest Aware works and how to subscribe. In addition, here is a link on how to manage your subscription.

Best regards,

Brad

Re: no video history

Brad — Mon, 09 Jan 2023 17:09:42 GMT

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: no video history

Brad — Tue, 10 Jan 2023 17:14:40 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad