topic Re: Tiny Hex Screw missing in Cameras and Doorbells

Tiny Hex Screw missing

FrustratedMike — Fri, 30 Dec 2022 17:54:28 GMT

I just had my house resided and had to take off my doorbell. Now Im missing the tiny hex security screw on top of the doorbell. Anyone know the specs of that screw or how i can get a new screw?

Re: Tiny Hex Screw missing

Brad — Wed, 04 Jan 2023 17:57:11 GMT

Hi there,

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. Unfortunately, we do not offer parts, but if you reach out to support, they may be able to provide you with the screw size.

Best regards,
Brad

Re: Tiny Hex Screw missing

EmersonB — Sat, 07 Jan 2023 18:26:38 GMT

Hi everyone,

@FrustratedMikeI wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

I appreciate the help, Brad.

Thanks,
Emerson

Re: Tiny Hex Screw missing

EmersonB — Tue, 10 Jan 2023 22:55:38 GMT

Hello FrustratedMike,

We haven't received your form — were you able to fill it out?

Best,
Emerson

Re: Tiny Hex Screw missing

EmersonB — Fri, 13 Jan 2023 22:59:49 GMT

Hey FrustratedMike,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Emerson