topic Re: Nest Doorbell - Ring Indoor Greyed out in Cameras and Doorbells

Nest Doorbell - Ring Indoor Greyed out

Hazel_Voss — Sat, 31 Dec 2022 16:16:12 GMT

Hello! I had my Nest Doorbell, which is battery operated, in my old home. When someone rang it, all my Google speakers would ring and tell me who was at the door. Now, it only has push notifications to each mobile device in the home. The doorbell rings outside, but no longer inside. When going in the Home app I can see that the option is greyed out. How can I fix this? The device is fully charged and works fine other than that. Also, I have the Neat Aware subscription . Thank you, kindly, for your help. 🙏🏼

Re: Nest Doorbell - Ring Indoor Greyed out

MplsCustomer — Sat, 31 Dec 2022 17:16:30 GMT

@Hazel_Voss

The "Indoor chime" option is automatically grayed out and disabled for the battery doorbell if is NOT wired to an indoor doorbell chime and transformer (or if is wired but the voltage is insufficient, per these requirements: https://support.google.com/googlenest/answer/9247132?hl=en).

However, you can separately turn on "Visitor announcements" (https://support.google.com/googlenest/answer/7672451?hl=en) to get visitor announcements sent to your Nest Hubs, Nest Minis, and Nest speakers.

I have seen a few postings from some customers with battery doorbells reporting that "Visitor announcements" aren't working even when they're enabled, but I haven't seen any answers or explanations.

Re: Nest Doorbell - Ring Indoor Greyed out

ERNurseNessa — Sun, 01 Jan 2023 00:46:11 GMT

I don’t even see an option to connect the indoor chime to my other google devices.

Re: Nest Doorbell - Ring Indoor Greyed out

MplsCustomer — Sun, 01 Jan 2023 00:51:00 GMT

@ERNurseNessa

https://support.google.com/googlenest/answer/7672451?hl=en#zippy=%2Cturn-visitor-announcements-on-or-off

Re: Nest Doorbell - Ring Indoor Greyed out

ALDNP — Sun, 01 Jan 2023 03:18:29 GMT

I'm hoping to figure this out too...when I purchased the nest doorbell (battery) I thought the alert would pop up on phones and ping through other Google devices in the home (Hub Max, Google mini, etc). How the heck are my aging parents going to know someone is at the door if their phone isn't on them? That's a massive design flaw.

Re: Nest Doorbell - Ring Indoor Greyed out

MplsCustomer — Sun, 01 Jan 2023 14:11:10 GMT

@ALDNP

Do you have "Visitor announcements" turned on and it's not working?

Re: Nest Doorbell - Ring Indoor Greyed out

janthadeus — Sun, 08 Jan 2023 01:14:01 GMT

Hi folks,

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

I appreciate the help, MplsCustomer

Thanks,

Re: Nest Doorbell - Ring Indoor Greyed out

ALDNP — Mon, 09 Jan 2023 15:12:04 GMT

Got it... working now, but still a bit disappointed that the "ring" volume is whatever the device is set at. A default louder, attention-getting notification would be perfect - kinda like when a TV switches to commercial and it's 10 times louder than the programming.

Re: Nest Doorbell - Ring Indoor Greyed out

ALDNP — Mon, 09 Jan 2023 15:12:31 GMT

Yup, thanks for checking in!

Re: Nest Doorbell - Ring Indoor Greyed out

janthadeus — Wed, 11 Jan 2023 00:28:48 GMT

Hey there,

ALDNP, you’re welcome! Glad to hear that. Thanks for sharing that with us.

Hazel_Voss and ERNurseNessa, I want to check if you still need help. Don't hesitate to reach back if you do.

Best,

Re: Nest Doorbell - Ring Indoor Greyed out

aatienza — Sat, 14 Jan 2023 01:08:41 GMT

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, JT.

Thanks,

Archie

Re: Nest Doorbell - Ring Indoor Greyed out

janthadeus — Sun, 15 Jan 2023 04:05:00 GMT

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for chiming in, Archie.

Best,

Re: Nest Doorbell - Ring Indoor Greyed out

ERNurseNessa — Sun, 15 Jan 2023 06:54:45 GMT

Thank you… yes I have it turned on. I can’t get the bell/ ringer to connect to any of the speakers inside the house. We still cannot hear a ringer when the push the button outside. The cellphone app alerts my phone but not my mother when she is alone in the home. Any other suggestions?

Re: Nest Doorbell - Ring Indoor Greyed out

ERNurseNessa — Sun, 15 Jan 2023 06:55:52 GMT

I still don’t have a ring/ bell/ chime inside the home. It only alerts my cellphone app.

Re: Nest Doorbell - Ring Indoor Greyed out

MplsCustomer — Sun, 15 Jan 2023 16:52:07 GMT

@ERNurseNessa

If you have "Visitor announcements" turned on for your Google Nest doorbell in the Google Nest app or the Google Home app (depending on the doorbell), and if your Nest Hub(s), Nest Mini(s), and Nest speaker(s) are in the same Google Nest "home/structure" on the same Google Account, then you SHOULD get visitor announcements on each of the speaker devices that are NOT set to "Do not disturb".

Re: Nest Doorbell - Ring Indoor Greyed out

ERNurseNessa — Sun, 15 Jan 2023 19:17:12 GMT

That must be the issue. I don’t see the nest mini in my google home app. I will try to add it and see if that fixes it. Thank you!

Re: Nest Doorbell - Ring Indoor Greyed out

janthadeus — Sun, 15 Jan 2023 22:55:58 GMT

Hello ERNurseNessa,

That’s cool — sounds like a plan! Keep us posted.

Thanks for chiming in, MplsCustomer.

Best,

Re: Nest Doorbell - Ring Indoor Greyed out

janthadeus — Wed, 18 Jan 2023 23:34:17 GMT

Hi there,

How's it going? Still need our help?

Best regards,

Re: Nest Doorbell - Ring Indoor Greyed out

aatienza — Fri, 20 Jan 2023 03:39:00 GMT

Hey there,

I appreciate the help, JT.

Thanks,
Archie

Re: Nest Doorbell - Ring Indoor Greyed out

ERNurseNessa — Fri, 20 Jan 2023 15:35:52 GMT

headed home today and hope to reconnect the mini to bell. If it is not successful in next 24 hours I will ask for more help! Thank you for being so responsive!