topic Re: Terrible support in Cameras and Doorbells

Terrible support

David160 — Mon, 02 Jan 2023 15:35:15 GMT

Scanning the product code takes you to first gen instructions. Waste an hour wondering why the bell fob has only two wires. (wrong instructions for 2nd gen)

OK, found it. All is wired, the small blue light is lit. Nest sends you to Google Home, Home sends you back to Nest. Another hour wasted. “Add a device” finds nothing.

The doorbell does not ring with the button, it does if I go back to the standard button.

Checking here, also useless. Robo answers never work. Help!

Re: Terrible support

MplsCustomer — Mon, 02 Jan 2023 18:18:53 GMT

@David160

If you are trying to install the 2nd Gen Google Nest Doorbell, you need to use the Google Home app.

If you are not on the latest version of the Google Home app, the install process may incorrectly send you back to the Google Nest app; there have been several posts on this in the past.

https://support.google.com/googlenest/answer/12570869?hl=en

P.S. If your doorbell chime is not ringing, several customers in this forum have reported defective 2-wire "chime pucks" for the 2nd Gen Google Nest Doorbell, causing the indoor doorbell chime to not ring:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/What-does-the-nest-doorbell-2md-gen-puck-do/m-p/262051

Re: Terrible support

EmersonB — Fri, 06 Jan 2023 23:04:51 GMT

Hi everyone,

@David160 how's it going with your Nest Doorbell? Were you able to read the information and check the links that MplsCustomer has shared? In case you have an update, you know where to find us.

Thanks for the assistance, MplsCustomer.

Regards,

Emerson

Re: Terrible support

janthadeus — Tue, 10 Jan 2023 02:54:17 GMT

Hey David160,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help here, MplsCustomer and Emerson.

Thanks,

Re: Terrible support

janthadeus — Wed, 11 Jan 2023 03:14:59 GMT

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,