topic Re: Outdoor camera not detecting motion in Cameras and Doorbells

Outdoor camera not detecting motion

SarahV — Sat, 31 Dec 2022 03:23:21 GMT

We have had our nest outdoor cameras for under a year and one of our cameras recently stopped detecting any motion. It will show us a live feed, but no motion detection. I have tried all of the troubleshooting with no change! Help!!

Re: Outdoor camera not detecting motion

2hig — Sun, 01 Jan 2023 17:39:52 GMT

Same here. I had to do a factory reset the reconfigure but still have motion not picked up. Very inconsistent performance across 4 houses, all with a variety of Google and Nest cams. Now moving one home to professional hard wired cams to evaluate performance and cost.

Re: Outdoor camera not detecting motion

Brad — Wed, 04 Jan 2023 19:06:51 GMT

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

Re: Outdoor camera not detecting motion

EmersonB — Wed, 11 Jan 2023 22:59:22 GMT

Hello everyone,

@SarahV and @2hig aside from restarting your Nest Cameras, please check as well if both Do not disturb and Airplane mode features are not enabled on your mobile device and on your Nest Cameras.

I appreciate the help, Brad.

Regards,
Emerson

Re: Outdoor camera not detecting motion

EmersonB — Thu, 12 Jan 2023 23:03:47 GMT

Hi folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Emerson