topic Re: Internal USB port broken in Cameras and Doorbells

Internal USB port broken

Chaz_In_Action — Fri, 30 Dec 2022 01:52:59 GMT

Is there a way to repair the USB port if it snapped off of the motherboard? It’s a clean break at the soldered joints. My kids pulled it off the wall and it fell on the charger cable and it snapped the charger port off.

Re: Internal USB port broken

Brad — Tue, 03 Jan 2023 20:45:57 GMT

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience.

Best regards,
Brad

Re: Internal USB port broken

Jhonleanmel — Fri, 06 Jan 2023 21:55:59 GMT

Hey folks,

Chaz_In_Action, checking back in — have you had the chance to fill out the form?

Best,
Mel

Re: Internal USB port broken

Jhonleanmel — Mon, 09 Jan 2023 22:38:30 GMT

Hi everyone,

I wanted to follow up and see if you are still in need of any help. If so, please fill out the form so we can help you further.

Best,
Mel

Re: Internal USB port broken

Chaz_In_Action — Tue, 10 Jan 2023 13:10:00 GMT

Yes, I have filled the form out twice now.

Re: Internal USB port broken

EmersonB — Thu, 12 Jan 2023 14:42:02 GMT

Hello everybody,

@Chaz_In_Action we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

I appreciate the help, Brad and Mel.

Regards,
Emerson