topic Re: Nest Door bell turn off in Cameras and Doorbells

Nest Door bell turn off

FARMAN — Thu, 05 Jan 2023 16:31:42 GMT

My nest doorbell goes offline and this issue started in the past few days. any idea why its behaving this way?

Re: Nest Door bell turn off

Brad — Mon, 09 Jan 2023 17:10:12 GMT

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

Re: Nest Door bell turn off

EmersonB — Thu, 12 Jan 2023 22:00:47 GMT

Hi everyone,

@FARMAN It's us again. I'm bumping up this thread to ensure that everything is covered here. Let's see what other steps that we can do here. To confirm, how far is the camera from the router? Are you getting any error messages? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? Aside from restarting your Nest Camera, you may try giving these steps a try:

Restart your mobile phone and WiFi router.
In case you are still having the same issue, try resetting your Nest Camera to the factory default. Remember that after the reset all of your recorded events will be deleted as well.
Remove and re-add it to your Nest app or Google Home app.

Let us know how it goes.

I appreciate the help, Brad.

Thanks,

Emerson

Re: Nest Door bell turn off

EmersonB — Fri, 13 Jan 2023 22:07:59 GMT

Hello FARMAN,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Emerson