topic Re: Unable to set up event notifications for cameras in Cameras and Doorbells

Unable to set up event notifications for cameras

TLK — Tue, 17 Jan 2023 17:17:20 GMT

We installed two battery outdoor nest cams, a battery doorbell and a wired indoor cam. Only the doorbell sends event notifications. When we open the individual cameras and go into the event settings, we are unable to turn on any notifications. It tells us to choose which event notifications we want, but offers no way to select those events nor turn on the notifications. I have tried to reinstall the Google Home app, downloaded the Nest app but it sends us to the Google Home app, and subscribed to Nest Aware to see if that helped. Any suggestions? Thanks!

Re: Unable to set up event notifications for cameras

MplsCustomer — Tue, 17 Jan 2023 18:02:51 GMT

@TLK

There are several aspects to setting up which events get recorded and which events result in notifications. You can try looking for Google Nest Help (https://support.google.com/googlenest#topic=7029097) for instructions, including this example:

https://support.google.com/googlenest/answer/9210305?hl=en#zippy=%2Chome-app-notifications

Re: Unable to set up event notifications for cameras

Jimmy_J — Tue, 17 Jan 2023 20:50:06 GMT

return the cameras if you can and go with something else. google is a joke.

Re: Unable to set up event notifications for cameras

janthadeus — Mon, 23 Jan 2023 02:16:07 GMT

Hi folks,

Thanks for sharing the steps you’ve tried. I appreciate your efforts here. No worries, we’ll check this out — a few questions: what’s the make and model of your device? When did the issue start? Also, do you have another device to test the camera notification?

Looking forward to your response.

I appreciate your help, MplsCustomer.

Thanks,

Re: Unable to set up event notifications for cameras

janthadeus — Thu, 26 Jan 2023 02:35:29 GMT

Hey TLK,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Re: Unable to set up event notifications for cameras

aatienza — Fri, 27 Jan 2023 03:26:51 GMT

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, JT.

Thanks,

Archie