topic Re: Unable to logon to Nest cameras in Cameras and Doorbells

Unable to logon to Nest cameras

jls181 — Mon, 09 Jan 2023 23:43:40 GMT

I've had the Nest cameras for a few years with no issues. For over the past month I have been unable to log onto the cameras. I am receiving messages stating an unknown error has occurred try again later. I have made several calls to customer service and have been on the line for hours with no logon success. Customer service have walked me thru deleting and reinstalling the app, try logging on with a different device, changing my password, adding google home app, and several other customer service tricks. All to no avail. I am unable to sign in under Nest and also Google.

Re: Unable to logon to Nest cameras

EmersonB — Sat, 14 Jan 2023 18:09:39 GMT

Hi jls181,

Thanks for reaching out here in the community. I know that you've been through a lot of troubleshooting and I wanted to dig deeper into this. To confirm, have you migrated your account to Google? When you open the Nest app, do you select the "Sign in with Nest or Sign in with Google"? Have you tried signing in to a web browser and going to https://goo.gle/2qjvVSU or https://goo.gle/2UZL8VI?

Looking forward to your response.

Regards,
Emerson

Re: Unable to logon to Nest cameras

EmersonB — Tue, 17 Jan 2023 21:22:51 GMT

Hello jls181,

How's it going with your Nest Camera? We would appreciate it if you could share with us the information I'm asking above. So that we could take a closer look and assist you further.

Best,
Emerson

Re: Unable to logon to Nest cameras

EmersonB — Wed, 18 Jan 2023 22:11:31 GMT

Hey jls181,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Emerson