topic Re: Camera battery draining in Cameras and Doorbells

Camera battery draining

Kbprods01 — Wed, 11 Jan 2023 17:55:28 GMT

I bought 3 sets of 2 nest battery cameras, 5 of them work perfectly fine but there’s one that keep draining the battery. All the cameras have the same setup as to minimum motion and to save battery. Like i mentioned, 5 works fine and they give me 20-25 days of battery, but that one could be fully charge and it only gives 3-6 days of battery. I unmounted, charge it and leaved it on in an area where no motion was getting detected to test it out. 4 days after, the camera is out of battery. I’ve been trying to open a ticket to get a replacement from google but the link they provide, it refers me to this blog. Can anyone help me directing me to the right link to request a replacement or a contact number i can call to solve this issue?

Thanks!

Re: Camera battery draining

rawneemoonyoz — Fri, 13 Jan 2023 01:19:44 GMT

Give this warrant checker a shot to see if its still covered. You should be able to submit a claim once its verified.
https://support.google.com/googlenest/workflow/12568996

Re: Camera battery draining

aatienza — Wed, 18 Jan 2023 05:57:53 GMT

Hey there,

Kbprods01, were you able to reach out to our support team?

I appreciate the help, rawneemoonyoz.

Thanks,

Archie

Re: Camera battery draining

aatienza — Fri, 27 Jan 2023 00:12:02 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Camera battery draining

aatienza — Sat, 28 Jan 2023 05:18:32 GMT

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie