topic Re: Nest doorbell continuing to stop alerting in Cameras and Doorbells

Nest doorbell continuing to stop alerting

AltNestUser95 — Fri, 09 Dec 2022 14:49:17 GMT

I have a 2nd generation wired nest doorbell that worked well for the longest time but has recently stopped alerting me when someone rings my doorbell. If I delete and reinstall everything it will work for a short time but then disconnects / stops working again after a few days. I am growing extremely frustrated as I’ve tried to reboot/reconnect 5 times now. Has this happened to anyone else? Any suggestions? Thanks!

Re: Nest doorbell continuing to stop alerting

Kgrav — Fri, 09 Dec 2022 15:42:03 GMT

Yes happening right now. And I can’t figure out how to resolve. I’ve reset my phone, deleted and reinstalled google nest and home. Battery doorbell sends notifications wired one does not. Very frustrating!!

Re: Nest doorbell continuing to stop alerting

AltNestUser95 — Fri, 09 Dec 2022 23:47:36 GMT

I actually called Google support and apparently this is a known issue/glitch that is "being worked on." In the Google Home app if you select your speaker, go to "recognition & sharing) and toggle "personal results" off/on it will alert you of doorbell rings again (although not sure how long it will last). Hopefully it will be more broadly fixed soon.

Re: Nest doorbell continuing to stop alerting

Brad — Thu, 15 Dec 2022 16:43:03 GMT

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

Re: Nest doorbell continuing to stop alerting

EmersonB — Tue, 20 Dec 2022 02:22:44 GMT

Hi everyone,

@AltNestUser95 and @Kgrav thanks for reaching out and sharing the steps you've done. To know more about this, I'd like to ask some questions: has anything changed in the view of your Nest doorbell's environment? What is the light status of your Nest doorbell? Is the Airplane or Do Not Disturb mode turned off or on?

Give these steps a try:

Try using a different mobile phone.
Turn off and on the notification settings of your Nest doorbell.
You might want to consider setting up an activity zone.

Keep us posted.

I appreciate your help, Brad.

Best,
Emerson

Re: Nest doorbell continuing to stop alerting

janthadeus — Wed, 21 Dec 2022 06:00:32 GMT

Hey folks,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best regards,
JT

Re: Nest doorbell continuing to stop alerting

AltNestUser95 — Wed, 21 Dec 2022 17:29:35 GMT

Hello JT - this continues to be a problem for me personally. As I mentioned, I called Google/Nest support and they informed me this was a known glitch that was widespread. The "fix" I keep performing is in the Google app, selecting my speaker, go to "recognition & sharing" and toggle "personal results" off/on it will alert you of doorbell rings again. Unfortunately this is short lived before going silent again. Not sure if there's a more permanent fix other than the broader glitch working its way out?

I have not had any changes to my Nest environment, the light on the Nest is blue, airplane/do not disturb is not on. I have tried to restart many times, and that too is a temporary fix.

Re: Nest doorbell continuing to stop alerting

janthadeus — Sun, 25 Dec 2022 02:46:16 GMT

Hi AltNestUser95,

I’m sorry you’re still having trouble with your doorbell alerts. Let’s further check this — a few questions: do you have an Android or iPhone? Is there a pending software update? Is there enough memory on your phone storage? Also, is the Background app refresh on in your phone settings?

Here are some troubleshooting steps you can also try:

Restart your modem or router, unplug it from the power outlet for 1 to 2 minutes. Then, plug it back in.
For Android devices, go to System settings > Sounds and notification > App notifications > Nest or Google Home and follow the configuration below.
- Block all is disabled.
- Allow peeking is enabled.
For iOS devices, go to Settings > Notifications > Nest or Google Home and follow the configuration below.
- Allow notifications is enabled.
- You may disable any or all notification options.
Restart your phone. Turn it off for 60 seconds. Then, turn it back on.

Let me know how it goes.

Thanks,

Re: Nest doorbell continuing to stop alerting

Kgrav — Mon, 26 Dec 2022 22:14:31 GMT

Is this in google nest or google home app?

Re: Nest doorbell continuing to stop alerting

Kgrav — Mon, 26 Dec 2022 22:18:28 GMT

I have: reset my iPhone 11 to factory settings, reloaded the google nest and google home apps. I have powered down my phone unplugged modem and restarted the wired doorbell. I have a battery nest doorbell that works just fine. Google please fix this. I shouldn’t have to do this every time I can’t get notifications. This is the whole reason I purchased this. To be notified when people/packages arrive at my home when I’m not there

Re: Nest doorbell continuing to stop alerting

AltNestUser95 — Tue, 27 Dec 2022 00:59:19 GMT

I have taken these steps on my phone. It does not result in a fix.

Re: Nest doorbell continuing to stop alerting

AltNestUser95 — Tue, 27 Dec 2022 01:00:23 GMT

The temporary "fix" is in the Google Home app.

Re: Nest doorbell continuing to stop alerting

janthadeus — Wed, 04 Jan 2023 00:19:48 GMT

Hey folks,

I'm sorry for the delay. Quick question: have you set up Activity Zones? If you did, do they overlap?

Thanks,

Re: Nest doorbell continuing to stop alerting

aatienza — Sat, 07 Jan 2023 06:09:43 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, everyone.

Thanks,

Archie

Re: Nest doorbell continuing to stop alerting

janthadeus — Mon, 09 Jan 2023 00:56:47 GMT

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Best,

Re: Nest doorbell continuing to stop alerting

Kgrav — Mon, 09 Jan 2023 02:14:32 GMT

I have not resolved the issue.I have tried the suggestions and I am still not able to get notifications from my wired nest doorbell on my iPhone.

Re: Nest doorbell continuing to stop alerting

AltNestUser95 — Mon, 09 Jan 2023 19:58:13 GMT

Same. I have tried all suggestions and am only able to get temporary fixes. I am similarly getting the notifications on my iPhone but the Google speakers that once worked are not alerting throughout the house.

Re: Nest doorbell continuing to stop alerting

janthadeus — Mon, 16 Jan 2023 00:31:13 GMT

Hey there,

Thanks for trying. Could you check if your Google speakers's visitor announcement is on in the Google Home app? Have a look at this article and let us know if you need more help: Get doorbell visitor announcements on a speaker or display.

Regards,

Re: Nest doorbell continuing to stop alerting

Kgrav — Mon, 16 Jan 2023 06:47:40 GMT

When I follow the instructions in the link you sent-google home, click device, choose settings,click on voice notifications, it was already on. I do not have a choice for google speaker or visitor announcements, just voice notifications. Both of my doorbells are on my google home but only the battery powered one gives me notifications.
I am so confused as these directions in the linked article do not seem to apply to what I can access from either google home or the nest app.

Re: Nest doorbell continuing to stop alerting

AltNestUser95 — Mon, 16 Jan 2023 13:34:11 GMT

My visitor announcements are turned to On (and have always been on while the doorbell has not worked). This has now gone on for several months. Is there not a more permanent fix available here?