topic Re: Google Nest Doorbell. No live video option, home app claims not mounted. in Cameras and Doorbells

Google Nest Doorbell. No live video option, home app claims not mounted.

DTHP1 — Thu, 12 Jan 2023 22:38:20 GMT

So I Just charged this, and put it outside to test to see whether or not it sees the cat. However, once it completes installation, it turns off. And I'm getting that "The device is not mounted".

I added and removed the device and im getting the video while setting up, but once I go into the home app again it just says that the device is not mounted.

Anyone got an idea what is going on?

Re: Google Nest Doorbell. No live video option, home app claims not mounted.

EmersonB — Wed, 18 Jan 2023 17:33:57 GMT

Hi DTHP1,

Thanks for posting here in the Community. Let's see what we can do here. To confirm, what is the option you selected when the app asked you "What will you use to mount your Nest Camera?" during set up. What is the battery percentage of your Nest Camera after you charge it? What is the light status of your Nest Camera? Try restarting it.

Keep us posted.

Regards,
Emerson

Re: Google Nest Doorbell. No live video option, home app claims not mounted.

janthadeus — Mon, 23 Jan 2023 06:08:36 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Emerson.

Thanks,

Re: Google Nest Doorbell. No live video option, home app claims not mounted.

janthadeus — Tue, 24 Jan 2023 22:13:41 GMT

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,