topic Re: Nest doorbell and floodlight stop working in Cameras and Doorbells

Nest doorbell and floodlight stop working

xtrashpandaking — Mon, 23 Jan 2023 23:52:39 GMT

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/nest-camera-s-stop-working/m-p/289649/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExBUEtZR0lZUUNISUFXfDI4OTY0OXxTVUJTQ1JJUFRJT05TfGhL#M52062

continuation from here, this worked for about a day then the doorbell never worked again.

Re: Nest doorbell and floodlight stop working

xtrashpandaking — Tue, 24 Jan 2023 00:03:33 GMT

yes i did, this is a ongoing problem

Re: Nest doorbell and floodlight stop working

barisbakirli — Tue, 24 Jan 2023 00:11:24 GMT

I understand. I'm sorry for your problem persists. In another forum post, you shared the details of your problem. Is your device currently under warranty?

Re: Nest doorbell and floodlight stop working

xtrashpandaking — Tue, 24 Jan 2023 00:11:25 GMT

I don't know, it only worked properly for like 3 months then never again

Re: Nest doorbell and floodlight stop working

barisbakirli — Tue, 24 Jan 2023 00:15:26 GMT

Well. So first, let's check if your device is under warranty. Please inquire about your device by going to https://support.google.com/googlenest/workflow/12568996 Then let's meet here for help again.

Re: Nest doorbell and floodlight stop working

xtrashpandaking — Tue, 24 Jan 2023 00:20:51 GMT

out of warranty

@barisbakirli wrote:
Well. So first, let's check if your device is under warranty. Please inquire about your device by going to https://support.google.com/googlenest/workflow/12568996 Then let's meet here for help again.

Re: Nest doorbell and floodlight stop working

Brad — Fri, 03 Feb 2023 16:24:42 GMT

Hey there,

I can imagine this has been stressful for you, and I would like to look into this further. Please fill out this form, and a higher tier of support will reach out to you with next steps.

As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement.

Best regards,
Brad

Re: Nest doorbell and floodlight stop working

Brad — Mon, 06 Feb 2023 16:33:47 GMT

Hi there,

Just checking in to see if you have had the chance to fill out the form I sent. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Nest doorbell and floodlight stop working

EmersonB — Tue, 07 Feb 2023 22:54:49 GMT

Hello everyone,

I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

Regards,
Emerson

Re: Nest doorbell and floodlight stop working

xtrashpandaking — Tue, 07 Feb 2023 22:20:34 GMT

filling it out now

Re: Nest doorbell and floodlight stop working

EmersonB — Thu, 09 Feb 2023 20:54:21 GMT

Hi xtrashpandaking,

Thanks for getting back to us. We're looking forward for you to fill up the form. So that our support team can give you the assistance needed.

I appreciate the help, barisbakirli and Brad.

Best,
Emerson

Re: Nest doorbell and floodlight stop working

EmersonB — Tue, 14 Feb 2023 14:09:27 GMT

Hey xtrashpandaking,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.

Regards,
Emerson