topic Re: Wired Nest Cameras (not second Gen) disconnect after several weeks or months. in Cameras and Doorbells

Wired Nest Cameras (not second Gen) disconnect after several weeks or months.

tb820 — Sat, 14 Jan 2023 14:07:22 GMT

I have five Nest cameras, two second generation (1 battery and 1 floodlight) and three wired older (Approx. two years old).

After several weeks/sometimes months of working fine, my three wired cameras disconnect and my second generation cameras keep on working. Distance wise, the two working second generation cameras are working are located the farthest away which leads me to think its not a distance issue. I bought a new Nest Wifi (AC2200) hoping to correct the problem, and once again the wired cameras disconnected after several weeks. To get them back on line I have had to delete and reinstall the wired cameras.

Thoughts?

Re: Wired Nest Cameras (not second Gen) disconnect after several weeks or months.

EmersonB — Wed, 18 Jan 2023 21:29:41 GMT

Hello tb820,

Thanks for posting here in the Community and for sharing with us what you've done. Let's see what we can do here. To confirm, are you getting any error messages? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? What is the light status of your Nest Camera while it's disconnected?

Give these steps a try in case the issue happens again:

Try restarting your Wi-Fi network and mobile phone first.
Restart your Nest Camera before removing it from your app.
If possible, try moving it to a different position.

Keep us posted.

Regards,
Emerson

Re: Wired Nest Cameras (not second Gen) disconnect after several weeks or months.

janthadeus — Mon, 23 Jan 2023 04:04:03 GMT

Hi there,

Checking in — did you get a chance to try the suggested steps provided by Emerson? If so, how did it go? Let us know if you need more help.

I appreciate the help, Emerson.

Thanks,

Re: Wired Nest Cameras (not second Gen) disconnect after several weeks or months.

janthadeus — Tue, 24 Jan 2023 05:33:37 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,