topic Re: Old Footage before Upgrading in Cameras and Doorbells

Old Footage before Upgrading

davisjack90 — Mon, 09 Jan 2023 12:54:49 GMT

I recently had a situation that I would like to pull the footage on that occurred 24 hours ago. Our Nest Aware subscription just ended, do you know if I upgrade the subscription I will be able to pull old video clips?

Re: Old Footage before Upgrading

MplsCustomer — Mon, 09 Jan 2023 15:18:03 GMT

@davisjack90

Google Nest only saves video history when we have an active Nest Aware subscription. For them to do otherwise would mean they would be saving video history from our cameras or doorbells without our authorization.

Re: Old Footage before Upgrading

Brad — Fri, 13 Jan 2023 18:21:43 GMT

Hi there,

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I am afraid that the footage would most likely not be able to be accessed if you do not have an active Nest Aware subscription. Please let me know if you need further assistance.

Best regards,
Brad

Re: Old Footage before Upgrading

janthadeus — Thu, 19 Jan 2023 01:47:33 GMT

Hey davisjack90,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks for the help, MplsCustomer and Brad.

Best,

Re: Old Footage before Upgrading

aatienza — Wed, 25 Jan 2023 00:21:59 GMT

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, Brad and Emerson.

Thanks,

Archie