topic Re: Viewing device in the nest app that I added in the Google home app in Cameras and Doorbells

Viewing device in the nest app that I added in the Google home app

Kstaf — Sat, 21 Jan 2023 16:52:10 GMT

I was in the Nest app and tried adding a device to a new home that I had created in Google app. It sent me to the Google Home app where I set up the device. I can access the doorbell device from the Google Home app, but it is not showing on my Nest app.

Re: Viewing device in the nest app that I added in the Google home app

David_K — Sat, 21 Jan 2023 20:07:44 GMT

What model of doorbell do you have? If you have the new Nest Doorbell (battery) or Nest Doorbell (wired, 2nd gen) those are designed for and managed in the Google Home app. They will not show up in the Nest app and there is no way for you to add them to the Nest app.

Re: Viewing device in the nest app that I added in the Google home app

Kstaf — Sat, 21 Jan 2023 21:28:58 GMT

Thanks davidking. That’s what I read, but my husband installed it in his Nest & Google home and he could view it in the Nest app. Then when it didn’t show up on mine he deleted it thinking that I should install the second home under my account since I set up our first home. Now I can only view in Google home!

Re: Viewing device in the nest app that I added in the Google home app

David_K — Sat, 21 Jan 2023 22:05:07 GMT

If it showed up in the Nest app at any point you don't have one of the models I'm talking about, and must have the original Nest Doorbell (wired, 1st gen). For that model, once setup in the Nest app, it will also appear in the Home app.

Re: Viewing device in the nest app that I added in the Google home app

janthadeus — Wed, 25 Jan 2023 01:09:10 GMT

Hi Kstaf,

Checking in — I just wanted to make sure that you've seen davidking's response. Let me know if there's anything else.

I appreciate the help, davidking.

Thanks,

Re: Viewing device in the nest app that I added in the Google home app

EmersonB — Tue, 31 Jan 2023 22:30:21 GMT

Hello everyone,

@Kstaf I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate the help, JT and davidking.

Regards,
Emerson

Re: Viewing device in the nest app that I added in the Google home app

EmersonB — Thu, 02 Feb 2023 21:27:40 GMT

Hey Kstaf,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson