topic Re: Doorbell won't connect to wifi or nest in Cameras and Doorbells

Doorbell won't connect to wifi or nest

BellaDaisy — Tue, 17 Jan 2023 00:43:54 GMT

Hi, my Google Battery doorbell WILL NOT connect to our Google Nest or our WIFI.

I have tried every option offered via the internet & our internet supplier NOTHING works.

I have tried calling GOOGLE and they simply hang up!

I need a resolution to this problem today!

Re: Doorbell won't connect to wifi or nest

Jimmy_J — Tue, 17 Jan 2023 21:06:24 GMT

can you return it? biggest pile of junk ever! i wish i never bought mine.

Re: Doorbell won't connect to wifi or nest

markdj — Wed, 18 Jan 2023 16:36:07 GMT

Is it new? Contact Google for replacement.

Re: Doorbell won't connect to wifi or nest

aatienza — Sat, 21 Jan 2023 00:45:49 GMT

Hey BellaDaisy,

Oh no! I'm sorry to hear that. Are you getting any error messages when connecting your doorbell to your Wi-Fi network? What's the status light of your doorbell? Have you tried setting it up using your mobile hotspot to isolate this? Also, what troubleshooting steps have you tried to fix this? Keep us posted.

I appreciate the help, markdj.

Thanks,
Archie

Re: Doorbell won't connect to wifi or nest

aatienza — Wed, 25 Jan 2023 00:10:47 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Doorbell won't connect to wifi or nest

Princesss — Thu, 26 Jan 2023 00:43:33 GMT

Hi BellaDaisy,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.

Best,

Princess