topic Re: Offline doorbell battery in Cameras and Doorbells

Offline doorbell battery

Tiffanyjanmcgee — Wed, 18 Jan 2023 15:43:21 GMT

How do I get my ‘offline’ battery back to work?

Re: Offline doorbell battery

janthadeus — Mon, 23 Jan 2023 01:41:04 GMT

Hi Tiffanyjanmcgee,

Thanks for reaching out. Let’s check this — a few questions: what’s the status light of your doorbell? How far is the doorbell from the router? Is it plugged into a power outlet? Also, were there any changes to your Wi-Fi network?

Looking forward to your response.

Thanks,

Re: Offline doorbell battery

janthadeus — Thu, 26 Jan 2023 02:05:30 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Re: Offline doorbell battery

Tiffanyjanmcgee — Thu, 26 Jan 2023 15:17:06 GMT

Hi JT-

Thank you so much for the follow up! I was out of town, which is why I particularly want this doorbell camera to start working again. We’ve had lots of break-ins and thefts lately in our area.

We just got a new internet router, and everything went offline. I was able to set up my nest mini’s with no problem, but cannot get this to reset. It still says offline. I popped the doorbell off, charged it…then tried to hook it back up on my google home app. Still nothing. We are in Chicago…so it’s been cold, but not really bellow 30° much.

Anything else I can try?

Re: Offline doorbell battery

EmersonB — Fri, 27 Jan 2023 23:03:49 GMT

Hello everyone,

@Tiffanyjanmcgee how's it going with your Nest Doorbell? I'm dropping by to ensure that everything is covered here.

Give these steps a try:

Try restarting your Nest Doorbell, your mobile phone and Wi-Fi network.
If you're still getting the same issue, we would suggest you to reset it to the factory default.
Remove and re-add it to your Nest app or Google home app.

I appreciate your response, JT.

Best,

Emerson

Re: Offline doorbell battery

SynL — Tue, 31 Jan 2023 16:25:54 GMT

I've been having the same issues. Already installed it 3 times and still dropped 6 hours later. How many times do we have to reinstall this d@#n camera. Seems like a waste. Somebody on their end needs to quit focusing on the previous solutions and come up with a software patch that allows the device to reconnect automatically should the router get unplugged or a temporary service outage occurs. It's getting ridiculous at this point. Literqlly, the option to automatically reconnect to a network is one of the Simplest functions in technology that even the oldest smartphone can accommodate!

Re: Offline doorbell battery

EmersonB — Fri, 03 Feb 2023 23:11:04 GMT

Hi SynL,

Thanks for posting here in the Community and for sharing with us your same concern. Normally, reinstalling your Nest Cameras is not always the resolution. Sometimes, it's just losing connection to your Wi-Fi network due to the distance of your Nest Doorbell to your Wi-Fi router. Especially when there are walls blocking or sometimes the fluctuation of your Wi-Fi network. These type of instances can be solved by a simple restart to the Nest Doorbell and it'll reconnect automatically to your Wi-Fi router. You may also consider restarting your Wi-Fi network.

Regards,

Emerson

Re: Offline doorbell battery

aatienza — Tue, 07 Feb 2023 00:24:49 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Emerson.

Thanks,

Archie

Re: Offline doorbell battery

aatienza — Wed, 08 Feb 2023 02:38:19 GMT

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie