topic Re: Google nest Outdoor camera magnet bracket and base in Cameras and Doorbells

Google nest Outdoor camera magnet bracket and base

Kandlestick — Thu, 26 Jan 2023 08:40:30 GMT

Hello is it possible to purchase the magnet bracket and base for the first generation outdoor camera? Are there other alternatives?

Re: Google nest Outdoor camera magnet bracket and base

dwaindigital — Thu, 26 Jan 2023 11:16:33 GMT

No, They don't sell them separately. I had so much trouble trying to get a replacement.
They ended up replacing the whole camera unit with a new one that included it in the box. Annoyingly not giving you the option to move your camera around without moving the current base.

Re: Google nest Outdoor camera magnet bracket and base

Brad — Thu, 26 Jan 2023 16:45:22 GMT

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. We unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience.

Best regards,
Brad

Re: Google nest Outdoor camera magnet bracket and base

EmersonB — Tue, 31 Jan 2023 19:25:00 GMT

Hello everyone,

@Kandlestick I'm dropping by to ensure that everything is covered here and I'm sorry to hear about your experience on your Nest Camera. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

I appreciate the help, Brad and dwaindigital.

Regards,
Emerson

Re: Google nest Outdoor camera magnet bracket and base

Brad — Fri, 03 Feb 2023 20:05:37 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad