topic Re: Nest Cam Indoor camera in Cameras and Doorbells

Nest Cam Indoor camera

PAH — Wed, 18 Jan 2023 23:24:53 GMT

I cannot figure out for the life of me how to set the camera to be active when we are away and off when home, other than manually. I even tried tech support and they were not able to tell me. The setting for the home app is very confusing and disappointing.

Re: Nest Cam Indoor camera

janthadeus — Mon, 23 Jan 2023 01:30:04 GMT

Hi PAH,

I’m sorry for the trouble setting up your Home/Away Assist. I appreciate your efforts here.

To set up Home & Away Routines for the first time:

Open the Google Home app > tap Set up Home & Away Routines.
Tap Home or Away.
Select the devices and settings you want the Routines to adjust.
(Optional) Select the devices you want to use to determine if someone's home.
(Optional) Set up your phone's location to be used for presence sensing.
- You'll need to enter your home address and confirm it by placing a pin on a map.

Have a look at this article for your guide: Change Home/Away Assist settings.

Let me know how it goes.

Thanks,

Re: Nest Cam Indoor camera

PAH — Mon, 23 Jan 2023 01:42:38 GMT

I don’t have the option of the “Home and Away routines” on the home page of the app. I have set up the sensing, but it is not work with my camera. Still frustrated.

Re: Nest Cam Indoor camera

Brad — Thu, 26 Jan 2023 18:52:30 GMT

@PAH

Are you looking in the Nest App or the Google Home app? The instructions that JT shared are for the Google Home app. We will need confirmation of which app you are using, so we can assist you further.

Best regards,

Brad

Re: Nest Cam Indoor camera

PAH — Thu, 26 Jan 2023 19:37:26 GMT

Home app

Re: Nest Cam Indoor camera

EmersonB — Thu, 26 Jan 2023 21:59:48 GMT

Hi everyone,

@PAH thanks for getting back to us and for giving the information that Brad is asking. I'm dropping by to ensure that everything is covered here. To confirm, have you tried checking the link that JT has shared above about changing home/away assist settings? If so, please give us an update here.

I appreciate the help, JT and Brad.

Regards,
Emerson

Re: Nest Cam Indoor camera

PAH — Thu, 26 Jan 2023 23:01:56 GMT

I don’t have that link on the home page of the home app.

Re: Nest Cam Indoor camera

EmersonB — Fri, 27 Jan 2023 23:07:57 GMT

Hello PAH,

We appreciate you taking your time posting here your update. Try following the steps below.

To allow the home structure to use phone locations:

Open the Google Home app.
Select Presence Sensing> enable> Allow this home to use phone locations.
Once enabled, the Home app shows all devices allowed to set the home structure’s status.
If there’s an issue with a customer’s location status, they can manually change their current location to Home or Away under the name of their phone. This helps improve the device presence sensing.

Looking forward to your response.

Best,

Emerson

Re: Nest Cam Indoor camera

PAH — Sun, 29 Jan 2023 17:50:00 GMT

Resolved! Thank you!

Re: Nest Cam Indoor camera

janthadeus — Mon, 30 Jan 2023 02:29:02 GMT

Hey there,

Woohoo! We're glad to hear that. As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks for chiming in, Brad and Emerson.

Best,