topic Wired Outdoor CAM not able to reconnect to NEST in Cameras and Doorbells

Wired Outdoor CAM not able to reconnect to NEST

FRAARB77 — Sat, 28 Jan 2023 19:28:45 GMT

It was working perfectly fine before I've made some unvoluntary change to my wifi.

*The outdoor camera can only work on the 2.4 GHz as all the other devices (Nest itself & indoor CAM) work on the 5 GHz.

Now all devices are working as they are reconnect the my 5GHz network except my outdoor CAM (2.4 GHz) even if the light is solid green ??? Why ?

This is so frustrating. How can I correct the situation in a simple matter

I've deleted the device from my NEST and try to add it with the QR code. Not able to finish the set-up !

Please help

Thanks in advance

Re: Wired Outdoor CAM not able to reconnect to NEST

EmersonB — Fri, 03 Feb 2023 22:48:54 GMT

Hi FRAARB77,

Thanks for reaching out here in the Community and for sharing with us what you've done. When re-adding your Nest Camera, it's much better if you would reset it to the factory default. Remember that after the reset, all of your recorded events will get removed as well.

Give these steps a try:

Locate the reset hole on the bottom of the camera head. It’s between the power cord and the camera neck.
Insert a paperclip, thumbtack or similar into the hole. Press and hold down.

At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
At 12 seconds, the status light will be solid yellow. When the camera begins resetting, you’ll hear a confirmation tone.

Release the button. Your camera will restore to its factory settings.

After the reset, you may go ahead and add it back to your Nest app.

Looking forward to your response.

Best,

Emerson

Re: Wired Outdoor CAM not able to reconnect to NEST

aatienza — Tue, 07 Feb 2023 00:07:17 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Emerson.

Thanks,

Archie

Re: Wired Outdoor CAM not able to reconnect to NEST

aatienza — Wed, 08 Feb 2023 00:29:51 GMT

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie