topic Re: Nest doorbell (battery) hardwired but not recognizing in Cameras and Doorbells

Nest doorbell (battery) hardwired but not recognizing

Jdgoal — Sun, 29 Jan 2023 18:24:16 GMT

I have the nest doorbell battery version. Initially I was taking it off the wall and charging it. I then hardwired it and changed the transformer so it worked and it was showing that it was plugged in with an infinity symbol. However as of lately, when I go to the battery section, it reads that it’s plugged in but with low battery. Not sure why it doesn’t have the Infinity symbol been wondering about it

Re: Nest doorbell (battery) hardwired but not recognizing

MplsCustomer — Sun, 29 Jan 2023 21:33:41 GMT

@Jdgoal

If you live in a cold weather climate, the doorbell's battery cannot charge at temperatures below freezing even if it is wired:

https://support.google.com/googlenest/answer/11830989?hl=en

Re: Nest doorbell (battery) hardwired but not recognizing

Jdgoal — Sun, 29 Jan 2023 21:40:59 GMT

I live in California so fairly moderate climate here

Re: Nest doorbell (battery) hardwired but not recognizing

Brad — Fri, 03 Feb 2023 16:55:11 GMT

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

Re: Nest doorbell (battery) hardwired but not recognizing

Brad — Mon, 06 Feb 2023 18:30:54 GMT

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Nest doorbell (battery) hardwired but not recognizing

Brad — Wed, 08 Feb 2023 17:22:30 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad