topic Re: New wired Nest camera has rolling black shadows in camera footage in Cameras and Doorbells

New wired Nest camera has rolling black shadows in camera footage

SassyAshley — Tue, 31 Jan 2023 14:55:13 GMT

New wired Nest camera has rolling black shadows in camera footage. Is this a defective camera that needs replacement? Here is a link to an example clip of footage: https://youtu.be/K_9h1SIHbVc

Re: New wired Nest camera has rolling black shadows in camera footage

MplsCustomer — Tue, 31 Jan 2023 16:49:38 GMT

@SassyAshley

It may be your electric lights. Apparently, overhead LED lights or fluorescent lights can cause this. The YouTube link shows exactly what's shown in your example:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-wired-cam-flickering-from-overhead-led-lights/td-p/174302

https://www.youtube.com/watch?v=FahGOwOmnYs

Re: New wired Nest camera has rolling black shadows in camera footage

SassyAshley — Tue, 31 Jan 2023 16:59:26 GMT

Thank you! I will try it in a different setting to see if that’s the problem.

Re: New wired Nest camera has rolling black shadows in camera footage

EmersonB — Wed, 01 Feb 2023 19:02:11 GMT

Hello everyone,

@SassyAshley thanks for reaching out here in the Community and for sharing with us your concern. We wanted to follow up and check what's your update after you changed the settings? Aside from trying different settings, try changing its position and perform a simple restart to the Nest Camera.

Looking forward to your response.

I appreciate the help, MplsCustomer.

Regards,

Emerson

Re: New wired Nest camera has rolling black shadows in camera footage

SassyAshley — Wed, 01 Feb 2023 19:10:08 GMT

Hi Ebedia,

The cord became damaged shortly after and I haven't been able to do any further testing. I have opened a support request to see about getting the cable replaced.

Re: New wired Nest camera has rolling black shadows in camera footage

EmersonB — Fri, 03 Feb 2023 23:07:13 GMT

Hi SassyAshley,

Thanks for getting back to us. I'm sorry to hear about the damage to your cord. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks,

Emerson

Re: New wired Nest camera has rolling black shadows in camera footage

aatienza — Tue, 07 Feb 2023 00:04:50 GMT

Hey there,

It's again. Were you able to fill out the form?

I appreciate the help, Emerson.

Thanks,

Archie

Re: New wired Nest camera has rolling black shadows in camera footage

SassyAshley — Tue, 07 Feb 2023 01:56:05 GMT

Yes I filled out the form but have not heard back yet.

Re: New wired Nest camera has rolling black shadows in camera footage

aatienza — Sat, 11 Feb 2023 06:55:10 GMT

Hey SassyAshley,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Archie