topic Re: Is it possible to replace the power cable on a wired Nest camera? in Cameras and Doorbells

Is it possible to replace the power cable on a wired Nest camera?

SassyAshley — Wed, 01 Feb 2023 02:39:37 GMT

Is it possible to replace the power cable on a wired Nest camera?

Re: Is it possible to replace the power cable on a wired Nest camera?

Brad — Wed, 01 Feb 2023 16:35:50 GMT

Hey there,

I can imagine this has been stressful for you, and I would like to look into this further. Please fill out this form, and a higher tier of support will reach out to you with next steps.

As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience.

Best regards,
Brad

Re: Is it possible to replace the power cable on a wired Nest camera?

SassyAshley — Wed, 01 Feb 2023 19:08:08 GMT

Hi Brad,

I found that form and submitted a request last night after posting.

I just bought the camera on Tuesday (1/30/2023). I have included a still from the last captured video clip prior to the cord being damaged and I believe it caught the perpetrator in the act.

I have imprisoned her until her trial.

Re: Is it possible to replace the power cable on a wired Nest camera?

Brad — Wed, 01 Feb 2023 19:15:55 GMT

@SassyAshley

That is both hilarious and upsetting at the same time! Glad you got the perpetrator, and thank you for filling out the form. You should hear back very soon from support in regard to this thread. Thank you so much for your patience.

Best regards,

Brad

Re: Is it possible to replace the power cable on a wired Nest camera?

SassyAshley — Thu, 02 Feb 2023 12:06:19 GMT

Thanks Brad! I think I may have forgotten to include my username for the forum in the support request. I’m unsure how necessary that is. I can resubmit again properly if you think that is helpful.

Re: Is it possible to replace the power cable on a wired Nest camera?

Brad — Thu, 02 Feb 2023 16:27:00 GMT

@SassyAshley

That shouldn't be a problem as long as you provided your email and other information, support will be able to assist you. You should hear from them soon regarding the form you filled out.

Best regards,

Brad

Re: Is it possible to replace the power cable on a wired Nest camera?

Brad — Mon, 06 Feb 2023 18:37:30 GMT

Hi there,

Just checking in to see if you have heard back from support regarding this thread. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Is it possible to replace the power cable on a wired Nest camera?

SassyAshley — Mon, 06 Feb 2023 19:33:24 GMT

Hi Brad,

I have not heard back from support yet.

Thanks,

Ashley

Re: Is it possible to replace the power cable on a wired Nest camera?

Brad — Wed, 08 Feb 2023 16:36:14 GMT

@SassyAshley

Did you fill out the form in full? You should hear from them soon if you haven't quite yet.

Best regards,

Brad

Re: Is it possible to replace the power cable on a wired Nest camera?

SassyAshley — Wed, 08 Feb 2023 18:41:57 GMT

I thought I did. I'll fill it out again to make sure since I haven't heard anything.

Re: Is it possible to replace the power cable on a wired Nest camera?

Brad — Thu, 09 Feb 2023 16:16:13 GMT

@SassyAshley

I now see that it was showing up, thank you for filing that form out! I understand it has taken longer than expected to hear from support, but you should be hearing from them very soon.

Best regards,

Brad

Re: Is it possible to replace the power cable on a wired Nest camera?

SassyAshley — Thu, 09 Feb 2023 17:51:39 GMT

I just got a response. Not sure what I did before. Thanks!

Re: Is it possible to replace the power cable on a wired Nest camera?

Brad — Thu, 09 Feb 2023 18:07:15 GMT

@SassyAshley

I'm glad to hear that you were able to get connected with support. As they will be assisting you moving forward, we'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad