topic Re: Doorbell can't connect. Appear offline in Cameras and Doorbells

Doorbell can't connect. Appear offline

Darkknighttan — Thu, 26 Jan 2023 12:42:57 GMT

Hi. My doorbell can't connect and keep appearing offline. I try to restart yet still can't. I need help!

Re: Doorbell can't connect. Appear offline

Brad — Mon, 30 Jan 2023 17:43:39 GMT

Hi there,

I can imagine this has been a frustration process for you, and I would love to look into this further for you. Have you tried to do a factory reset on your doorbell? It is different from a restart, but I would look through the article I just posted, and check out the process. It should hopefully clear out these connection concerns you're experiencing.

Best regards,
Brad

Re: Doorbell can't connect. Appear offline

Brad — Thu, 02 Feb 2023 17:53:55 GMT

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Doorbell can't connect. Appear offline

Brad — Fri, 03 Feb 2023 18:29:13 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad