topic Nest hub max camera goes offline upon reboot in Cameras and Doorbells

Nest hub max camera goes offline upon reboot

TechnialKhufu — Mon, 06 Feb 2023 13:54:06 GMT

Issue : Nest hub Camera goes offline after a hard power cycle or scheduled reboots post automatic updates. No permanent Fix

Temporary fix: remove the nest hub max from the Google home and its room association , you will then still find the device discovered but not associated with anyroom, add it back scan the qr code and resetup the nest came using the setup nest came icon on the Google home app

While this temp solution works it's frustrating having to do it everytime the device reboots.

Re: Nest hub max camera goes offline upon reboot

Dan_A — Mon, 13 Mar 2023 01:07:22 GMT

Hi TechnialKhufu,

This is not the experience we wanted you to have, let me help you. A few things: when did your issue begin? Were there recent changes after the update? What was the update about?

It would help a lot if you could do a sequential reboot first:

Unplug the power cord of your router followed by your Nest speakers.
Plug them back in after 3 minutes.
Restarting your phone might also help.
If possible, use another outlet to eliminate power issues.
Double check the account if you're on the right Google Account.

Keep us posted.

Best,

Dan

Re: Nest hub max camera goes offline upon reboot

Dan_A — Thu, 16 Mar 2023 01:15:23 GMT

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

Re: Nest hub max camera goes offline upon reboot

Juni — Fri, 17 Mar 2023 03:19:07 GMT

Hi there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Juni

Re: Nest hub max camera goes offline upon reboot

TechnialKhufu — Sat, 18 Mar 2023 17:03:01 GMT

I still see the issue all of the instructions provided were done multiple times there.is.stil no permanent Fix. Looking forward to hearing from you

System firmware version: 9.20221010.3.176

Cast firmware: 1.67.330920

Language: en-US