topic Re: Broken Nest Doorbell - have Case ID - now what? in Cameras and Doorbells

Broken Nest Doorbell - have Case ID - now what?

LoloHell — Tue, 31 Jan 2023 21:39:28 GMT

Hi,

I got a Case ID for my broken Nest doorbell situation.

It's been quite awhile without any communication.

What can I do to engage / get resolution on my issue?

Thanks!

Re: Broken Nest Doorbell - have Case ID - now what?

aatienza — Wed, 01 Feb 2023 00:32:29 GMT

Hey LoloHell,

Oh no! I'm sorry to hear that. Could you tell us the case ID from your interaction with our support team so we can take a closer look?

Thanks,

Archie

Re: Broken Nest Doorbell - have Case ID - now what?

LoloHell — Wed, 01 Feb 2023 14:24:46 GMT

Archie,

Here is the Case ID: 0-8998000033690.

Many thanks for any assistance you can provide!

Re: Broken Nest Doorbell - have Case ID - now what?

LoloHell — Fri, 03 Feb 2023 22:28:41 GMT

Archie, any help with next steps?! Thank you!

Re: Broken Nest Doorbell - have Case ID - now what?

LoloHell — Mon, 06 Feb 2023 20:49:21 GMT

Arrrrchie what do I do??

Re: Broken Nest Doorbell - have Case ID - now what?

aatienza — Tue, 28 Feb 2023 01:48:53 GMT

Hey LoloHell,

I'm sorry for the delay and trouble. I'll make a follow with our team and get back to you once I have an update.

Thanks,

Archie

Re: Broken Nest Doorbell - have Case ID - now what?

aatienza — Thu, 16 Mar 2023 00:29:01 GMT

Hey there,

It's us again. Our team sent you an email — have you received it? If so, please reply to it and continue the conversation there as I'll be locking the thread after 24 hours.

Thanks,

Archie