topic Re: Need Nest Hello Mount but can’t get because out of warranty in Cameras and Doorbells

Need Nest Hello Mount but can’t get because out of warranty

TrueBlueB — Fri, 05 Nov 2021 03:06:54 GMT

I can’t get a replacement mount for my nest doorbell (my contractors broke the mount while replacing my door) because the doorbell is out of warranty. All the mounts I see on Amazon need the original metal mount to start. Anyone know where I can get a new doorbell mount??

Re: Need Nest Hello Mount but can’t get because out of warranty

David_K — Fri, 05 Nov 2021 10:57:23 GMT

To provide the best support with this, I've shared this with the Google Nest community team, who can check on possible options and next steps.

Re: Need Nest Hello Mount but can’t get because out of warranty

Brad — Fri, 05 Nov 2021 15:48:16 GMT

Hi there,

I am terribly sorry to hear about your Nest Camera mount issue! I can imagine it’s been quite frustrating being without a working device. We will need to look into this further in order to best assist you.

We'll be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started.

Please let me know if you need any further assistance!

Best Regards,

Brad.

Re: Need Nest Hello Mount but can’t get because out of warranty

TrueBlueB — Mon, 08 Nov 2021 02:33:19 GMT

Hi Brad I replied to the email that was set but haven’t heard anything.

Re: Need Nest Hello Mount but can’t get because out of warranty

Steinmeg — Fri, 03 Feb 2023 23:19:18 GMT

Kind of amazing, I just moved and am in same situation. Movers did something with mount now out of warranty and need to pitch camera and buy new one just to get a mount. Cannot even order the battery camera mount. Told we do not have the old mounts, just checked on camera that is in box, the new battery mount holds....

Re: Need Nest Hello Mount but can’t get because out of warranty

EmersonB — Sat, 04 Feb 2023 14:59:26 GMT

Hi Steinmeg,

Thanks for reaching out here in the Community and for sharing with us your concern. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks,
Emerson

Re: Need Nest Hello Mount but can’t get because out of warranty

EmersonB — Tue, 07 Feb 2023 15:44:20 GMT

Hello Steinmeg,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Regards,
Emerson

Re: Need Nest Hello Mount but can’t get because out of warranty

EmersonB — Wed, 08 Feb 2023 16:38:18 GMT

Hi TrueBlueB,

We appreciate you filling out the form. Our team will send you an email to provide you assistance. Let us know if you have more questions in mind as I'll be locking this thread after 24 hours.

Best,
Emerson