topic Re: Nest Hello QR code not accessible and cannot remove from wall. in Cameras and Doorbells

Nest Hello QR code not accessible and cannot remove from wall.

Cblake — Thu, 07 Oct 2021 20:42:34 GMT

Re: Nest Hello QR code not accessible and cannot remove from wall.

BinaryJay — Thu, 07 Oct 2021 21:10:51 GMT

Why can't you remove it, there is a small hole on the underside you can stick something strong and thin in to release it. It came with a pin for this purpose if I recall correctly, but anything thin enough to fit in there and strong enough not to bend when you apply pressure ought to work.

Re: Nest Hello QR code not accessible and cannot remove from wall.

Davadeze — Thu, 07 Oct 2021 21:22:16 GMT

In the box, on the cardboard envelope thing there is also a qr code you can scan to add your Nest Hello.

Re: Nest Hello QR code not accessible and cannot remove from wall.

Cblake — Thu, 07 Oct 2021 22:46:04 GMT

Yes - I tried using both the little tool that came with it and a straightened paper clip but neither worked!! I wish I could just provide the product SN and get on with it. Ugh.

Re: Nest Hello QR code not accessible and cannot remove from wall.

Brad — Wed, 20 Oct 2021 17:19:38 GMT

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue.

Do you still need help with this issue?
What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest Hello QR code not accessible and cannot remove from wall.

Brad — Wed, 27 Oct 2021 19:33:47 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

Re: Nest Hello QR code not accessible and cannot remove from wall.

Cblake — Wed, 27 Oct 2021 19:42:11 GMT

Thanks for checking! My son was able to get it detached for me to get the code.

Re: Nest Hello QR code not accessible and cannot remove from wall.

Brad — Thu, 11 Nov 2021 19:45:59 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.