topic Re: Replacement wall plate for Nest Cam IQ Outdoor in Cameras and Doorbells

Replacement wall plate for Nest Cam IQ Outdoor

BlockDaddy21 — Thu, 02 Sep 2021 19:38:40 GMT

Is it possible to order a replacement wall plate for my Nest Cam IQ Outdoor? We recently built and moved into a new home and took our Nest products with us. We have found all of the parts except for our wall plate for the IQ Outdoor; without it we can't mount the camera at all. Is there a way we can get back up and running?

Thanks!

Re: Replacement wall plate for Nest Cam IQ Outdoor

ai — Sat, 18 Sep 2021 06:39:46 GMT

Hi BlockDaddy21,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. Here is your case number for reference: 6-5878000032112.
Much obliged,
Ai

Re: Replacement wall plate for Nest Cam IQ Outdoor

BlockDaddy21 — Wed, 27 Oct 2021 20:54:37 GMT

For those of you finding this thread, I was able to obtain a new mounting plate by contacting Google support. They were great to work with and my issue was resolved. Thanks!