topic Re: Pink hue Nest and Doorbell in Cameras and Doorbells

Pink hue Nest and Doorbell

Christyw277 — Tue, 07 Feb 2023 22:04:06 GMT

Indoor Nest in front window to backup Google Doorbell that freezes. All the videos have pink blotches! I need help please and thank you.

Re: Pink hue Nest and Doorbell

EmptyNester — Tue, 07 Feb 2023 23:13:08 GMT

Hello, I'm an end user like you. This sounds like a hardware failure. How old is this camera?

This is a user forum only so you will not hear back from Google here. You may want to open a support ticket and there you will be able to escape to a phone call and speak with an actual Google tech. Here is a link to start the process....

https://support.google.com/googlenest/gethelp

Re: Pink hue Nest and Doorbell

MplsCustomer — Tue, 07 Feb 2023 23:19:19 GMT

@Christyw277

Is the pink hue only at night? The infrared lights on your camera that turn on with "night vision" tend to refract or reflect from glass in front of the camera. If you aim your camera into the room and not through the window, do you get the same pink hue?

Re: Pink hue Nest and Doorbell

Christyw277 — Wed, 08 Feb 2023 09:47:34 GMT

Hello, EmptyNester. The equipment is new. Installed 11/30/22. I texted the installer and I no longer see the pink. Am in the 90 day period so will have to wait and see I guess. Thank you.

Re: Pink hue Nest and Doorbell

Christyw277 — Wed, 08 Feb 2023 09:55:46 GMT

Hello, MplsCustomer. It started 12:18pm yesterday. Sunny with temps in the 50's. I have had night vision off since equipment installed. The 5:40pm clip was clear. Will have to wait and see I guess. Thank you.

Re: Pink hue Nest and Doorbell

EmptyNester — Wed, 08 Feb 2023 14:20:33 GMT

You probably already did this, but did you power-cycle the camera?

Re: Pink hue Nest and Doorbell

Christyw277 — Wed, 08 Feb 2023 17:06:43 GMT

I don't know what you mean by power cycle but there is no pink hue anymore after I texted the installer.

Re: Pink hue Nest and Doorbell

Christyw277 — Wed, 08 Feb 2023 17:28:35 GMT

Right after I replied to you, indoor cam went back to pink. This equipment is the worst I have ever seen.

Re: Pink hue Nest and Doorbell

MplsCustomer — Wed, 08 Feb 2023 18:16:06 GMT

@Christyw277

If you temporarily point your camera away from the window, do you still have the pink hue?

Some other customers have reported this (I searched for "pink hue"), and some have gotten replacements:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Video-is-pink/m-p/13668

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-hello-video-is-pink/m-p/48460

Power cycling is just unplugging the camera briefly so that it restarts.

Re: Pink hue Nest and Doorbell

Christyw277 — Wed, 08 Feb 2023 19:30:11 GMT

I need it facing the street because Google doorbell cam has missed people damaging cars on the street. This equipment has been horrible compared to ADT and Ring Doorbell 2. Thank goodness I still have a Ring Tower cam I can put in place of the Google nest. It is a shame ADT will not honor the 90 days. I hate this equipment and have called 12 times since December 1, 2022. Thank you.

Re: Pink hue Nest and Doorbell

MplsCustomer — Wed, 08 Feb 2023 20:19:50 GMT

@Christyw277

I guess I wasn't very clear. Pointing the camera away from the window is just a temporary trouble-shooting step to find out whether the pink hue is due to pointing the camera out through the window glass, or whether the camera itself might be defective (as it has been for some other customers).

Re: Pink hue Nest and Doorbell

Christyw277 — Wed, 08 Feb 2023 20:58:50 GMT

Thank you. I have a service appointment set up. In the meantime, I am going to put the Google nest indoor cam in back bedroom facing yard and put my GOOD Ring Tower Cam in the living room window as backup for Google doorbell which does not capture everything. My Ring does not freeze up and I can rotate view to see both sides and zoom. I can also delete stupid nothing videos as I choose. I do appreciate the information.

Re: Pink hue Nest and Doorbell

EmersonB — Thu, 23 Feb 2023 17:47:34 GMT

Hello everyone,

@Christyw277 thanks for reaching out here in the Community and for sharing this information. We understand your concern and want to give you the steps needed. If possible you may share with us here your screenshot, so that we can take a better look. Let us know if you have more questions.

I appreciate the help, MplsCustomer and EmptyNester.

Thanks,

Emerson

Re: Pink hue Nest and Doorbell

Christyw277 — Sun, 12 Feb 2023 01:11:08 GMT

Not sure which screenshot you want. I have dozens. I can attach the pink hue, I can attach one event the doorbell missed doorbell and the Nest version of that event. Which screenshots do you want? I have a service call scheduled for the 14th I think. Until then I moved Nest cam to back of house and my Ring tower cam to the front to catch events the stupid doorbell misses continuously. The doorbell misses are a threat to my security.

Re: Pink hue Nest and Doorbell

Christyw277 — Mon, 13 Feb 2023 14:08:59 GMT

Thank you to everyone for all the information! I moved the Indoor cam to a different front window. So far, so good. The Ring tower cam I had put in the Nest's original spot has yet to turn any Pink hue so that's a plus, but it still doesn't explain the Pink on Nest and Doorbell. I also find the Doorbell records NOTHING from 1pm to 11pm, which is completely unacceptable. I am budgeting for a Ring II doorbell, so I do not have to worry about such huge gaps in coverage. Thanks again!

Re: Pink hue Nest and Doorbell

MplsCustomer — Mon, 13 Feb 2023 14:21:16 GMT

@Christyw277

If you are not getting the pink hue from your indoor camera in the new location, perhaps the pink hue was due to a combination of refraction/reflection from the window and lighting in the original location, though I don't know why your Ring tower cam works fine in that location.

If your doorbell is the Google Nest Doorbell (Battery), the gaps in events might be due to the fact that the battery doorbell is normally in "Idle" mode and has to wake up to detect an event. We have one of the battery cameras, plugged in with the optional power cable, and it does fine. But if we unplug it, so that it is on battery power and therefore in "Idle" mode, it does not detect an event if we walk in front of it.

Re: Pink hue Nest and Doorbell

Christyw277 — Tue, 14 Feb 2023 00:59:15 GMT

This is what I do not understand. My doorbell is hardwired into the existing doorbell wiring. The doorbell should never go into sleep mode or have any need for a battery unless I lose power. I haven't lost power here since 1990. I also think a ten hour idle on a daily basis is a major flaw. What type of business would find this acceptable? I used to think ADT was the best. I appreciate your time. Thank you.

Re: Pink hue Nest and Doorbell

MplsCustomer — Tue, 14 Feb 2023 02:17:20 GMT

@Christyw277

I guess I don't know which doorbell you have.

The 2nd Gen Google Nest Doorbell should be capable of being "Live" at all times, and it is capable of 24/7 recording.

However, "24/7 video history is not available for the Nest Doorbell (battery), even with optional wired installation." (https://support.google.com/googlenest/answer/9681538?hl=en). The reason is that the battery doorbell runs off of the battery even when it is wired, and the wiring serves only to trickle charge the battery (https://support.google.com/googlenest/answer/11830989?hl=en).

If you look at your doorbell camera in the Google Home app, is it "Live" or "Idle"?

Re: Pink hue Nest and Doorbell

Christyw277 — Tue, 14 Feb 2023 09:22:23 GMT

My app always says Connecting or Live. It has never said idle. I have the Nest Aware subscription. This doorbell was installed November 2022. Why would ADT even sell a battery doorbell in Illinois? The link mentions bringing the doorbell inside to charge. It's hardwired! I'm not an electrician, and I'm not touching it! Besides it is useless inside. So I got sold useless equipment. Not a smart move on ADT's part.

Re: Pink hue Nest and Doorbell

Brad — Wed, 15 Feb 2023 18:26:04 GMT

Hi folks,

Would you please fill out this form if you're still experiencing this, and a higher tier of support will reach out to you with next steps. Once filled out, support will reach out to you and you will work with them moving forward in regard to this thread/inquiry.

Best regards,

Brad