topic Re: Camera will not "Connect to Joining Devise" in Cameras and Doorbells

Camera will not "Connect to Joining Devise"

JamesE117 — Wed, 25 Jan 2023 16:47:37 GMT

I need help. I created a new google account just for the camera's. I "reset" the camera's. I reinstalled the Home App. Both cameras are fully charged - yet - I can't connect. get message "Will not connect to joining devise". can someone help before I return these to Amazon?

Re: Camera will not "Connect to Joining Devise"

MplsCustomer — Wed, 25 Jan 2023 17:21:03 GMT

@JamesE117

Perhaps you should try contacting Support (https://support.google.com/googlenest/gethelp) to walk through what's happening in your case. Your post raises lots of questions and complicatoins that might be hard to resolve in this forum, like: Why did you create a new Google Account just for the cameras? Why did you do a factory reset of your camera? Do you have other Google Nest devices? Are you getting the "Will not connect to joining device" error in an empty Google Nest "home/structure" on your new Google Account?

Re: Camera will not "Connect to Joining Devise"

aatienza — Tue, 31 Jan 2023 23:46:44 GMT

Hey folks,

JamesE117, were you able to reach out to our support team? If so, how did it go?

I appreciate the help, MplsCustomer.

Thanks,

Archie

Re: Camera will not "Connect to Joining Devise"

aatienza — Wed, 08 Feb 2023 02:28:14 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Camera will not "Connect to Joining Devise"

aatienza — Fri, 10 Feb 2023 03:21:52 GMT

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie