topic Re: Battery doorbell no history in Cameras and Doorbells

Battery doorbell no history

Wu1 — Sun, 05 Feb 2023 08:56:36 GMT

Hi I have a new battery doorbell which came with free trail subscription,

this has just expired a week ago and I can no longer see any video history on my doorbell,

I understand I won’t get 24/7 video but I was under impression I could still get 3 hours?

any ideas how, as at the moment I get notification someone is at my door and I can see them but it is not showing on the history at all.

Re: Battery doorbell no history

MplsCustomer — Sun, 05 Feb 2023 15:22:01 GMT

@Wu1

If you do NOT have a Nest Aware subscription, you should get event video history for events that occurred up to 3 hours in the past. If the event occurred 4 hours ago, you can't view it. You do NOT get 3 hours worth of recordings, though Google Nest's descriptions of this feature give that impression.

Re: Battery doorbell no history

janthadeus — Thu, 09 Feb 2023 06:11:09 GMT

Hi folks,

Checking in — I hope you've got the answer you're looking for. Let me know if you have more questions in mind.

I appreciate your help, Mplscustomer.

Thanks,

Re: Battery doorbell no history

janthadeus — Sun, 12 Feb 2023 06:41:41 GMT

Hey Wu1,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Re: Battery doorbell no history

janthadeus — Mon, 13 Feb 2023 06:49:05 GMT

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,