topic No snapshot in history list - Nest Aware subscription held - Doorbell and cameras in Cameras and Doorbells

No snapshot in history list - Nest Aware subscription held - Doorbell and cameras

stevo1957 — Sun, 12 Feb 2023 12:51:45 GMT

I note a post in relation to this issue was made about 12 mths ago and that Google engineers were apparently looking into it.
I can not see any subsequent posts in relation to this which provide a solution.

History lists do not show a snapshot of the recording, only a grey box with "i" displayed.

Things work correctly however on my wife's Android phone -Galaxy S8 but will not display correctly on my Android phone - Galaxy S10.

Does anyone have a solution for this?

Re: No snapshot in history list - Nest Aware subscription held - Doorbell and cameras

EmersonB — Wed, 15 Feb 2023 22:50:34 GMT

Hello stevo1957,

Thanks for posting here in the Community and for getting back to us. To know more about this issue, I'd like to ask: what are the troubleshooting steps you've done?

Give these steps a try:

Try reinstalling your Nest app and Google Home app.
Could you try signing in your own account to your wife's mobile phone?
Restart your Nest Camera and Nest Doorbell, mobile phone and Wi-Fi router.

Keep us posted.

Thanks,

Emerson

Re: No snapshot in history list - Nest Aware subscription held - Doorbell and cameras

stevo1957 — Wed, 15 Feb 2023 23:30:21 GMT

Thanks.
I have actually raised a formal support ticket.
I have tried all of your suggestions previously.

I am not confident that Google will resolve this issue in the short term. It is a known issue with Android 12 users that was first reported 12 mths ago. Given the problems are so widespread, I am surprised that Google haven't issued a fix for this yet.

Re: No snapshot in history list - Nest Aware subscription held - Doorbell and cameras

Brad — Thu, 16 Feb 2023 21:26:49 GMT

@stevo1957

I can understand your frustration, and I want to thank you for sharing your experience with us.We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices, following the steps found here.

Best regards,
Brad

Re: No snapshot in history list - Nest Aware subscription held - Doorbell and cameras

Brad — Mon, 20 Feb 2023 18:43:18 GMT

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: No snapshot in history list - Nest Aware subscription held - Doorbell and cameras

Brad — Tue, 21 Feb 2023 19:15:25 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad