topic Nest aware for new camera and old cameras in Cameras and Doorbells

Nest aware for new camera and old cameras

Linf57 — Sun, 12 Feb 2023 19:04:04 GMT

I bought a new outdoor wireless nest camera. I have several indoor cameras and an outdoor camera all that are on the old nest aware. The new camera needs google home. I can’t see anything but events that the camera picks up and can’t watch 24/7 video. I can on my older nest cameras. How do I merge my nest aware accounts if that will let me see 24/7 on all cameras. Thanks.

Re: Nest aware for new camera and old cameras

MplsCustomer — Sun, 12 Feb 2023 19:13:50 GMT

@Linf57

If you have the Google Nest Camera (Battery) and it is running on battery power, you cannot get 24/7 video history regardless of your Nest Aware subscription. We have this camera, plugged in with the optional power cable, so we get 24/7 video history with our Nest Aware Plus subscription.

We dropped our older 1st Gen Nest Aware subscriptions (where we paid per camera) a couple of years ago when we got more cameras, and went with Nest Aware Plus ($12/mo or $120/yr); it covers all of our cameras, including our older Google Nest cameras and doorbells that work in the Google Nest app, as well as our 2 newer Google Nest cameras that work ONLY in the Google Home app.

"The Nest Cam (battery) must be connected to a power source to have 24/7 video history. If your camera is battery powered, it will only have event video history, even if you have a Nest Aware Plus subscription. 24/7 video history is not available for the Nest Doorbell (battery), even with optional wired installation." (https://support.google.com/googlenest/answer/9681538?hl=en)

Re: Nest aware for new camera and old cameras

Brad — Thu, 16 Feb 2023 17:40:30 GMT

Hi there,

Just checking in to see how the conversation is going. Thanks for your helpful information you shared, @MplsCustomer.

Please let us know if you have any further questions or concerns.

Best regards,

Brad

Re: Nest aware for new camera and old cameras

Brad — Mon, 20 Feb 2023 18:42:03 GMT

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Nest aware for new camera and old cameras

Brad — Tue, 21 Feb 2023 19:19:32 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad