topic Re: Australian warranty for theft of Wired cam with floodlight in Cameras and Doorbells

Australian warranty for theft of Wired cam with floodlight

Wattage — Mon, 25 Oct 2021 13:16:51 GMT

Hi all,

Concerned someone can use a set of pliers to sever the anti theft cable and make off with the cam - according to https://support.google.com/googlenest/answer/9269698

The warranty replacement for theft would only be valid in the uk and Canada - is this accurate? Is Australia not covered and if so for any particular know. reason

Re: Aus warranty for theft of Wired cam with floodlight

MrVacca — Mon, 25 Oct 2021 13:12:21 GMT

Hi @Wattage It's also valid in the US. Is there a specific region you're looking for?

Re: Aus warranty for theft of Wired cam with floodlight

Wattage — Mon, 25 Oct 2021 13:15:26 GMT

Thanks MrVacca! Australia - sorry have updated the body of the post to echo the title location mentioned

Re: Australian warranty for theft of Wired cam with floodlight

MrVacca — Mon, 25 Oct 2021 13:21:33 GMT

Hey @Wattage

I searched on this Google support page and it sadly appears that it won't be replaced if stolen in Australia 😞

https://support.google.com/store/answer/6160400?hl=en-AU

Re: Australian warranty for theft of Wired cam with floodlight

Wattage — Mon, 25 Oct 2021 21:44:17 GMT

Ok thanks mate, I feared that might be the case - would like to understand their logic if a Anyone from Google could explain the official position on why we are different.

the anti theft screws are not enough protection or insurance for the cost

Re: Australian warranty for theft of Wired cam with floodlight

Wattage — Thu, 28 Oct 2021 12:49:04 GMT

ive still not settled on this as the most effective install location is at the front of our garage and I'm not sure how easy it will be to steal there. Would something like this be compatible and add protection? https://store.google.com/product/wasserstein_anti_theft_mount?hl=en-GB

Re: Australian warranty for theft of Wired cam with floodlight

Brad — Thu, 28 Oct 2021 16:39:27 GMT

@Wattage

That device should work with the cam itself, but I am not sure if it will fit with the cam when it is attached to the Floodlight. I do not have any information on that specific scenario. Please let me know if you have further concerns, and I'll address them.

Best Regards,

Brad.

Re: Australian warranty for theft of Wired cam with floodlight

Jeff — Mon, 22 Nov 2021 21:43:07 GMT

Hi, Wattage
I just wanted to jump in real fast to see if you saw Brad's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Re: Australian warranty for theft of Wired cam with floodlight

Wattage — Tue, 23 Nov 2021 01:02:27 GMT

Thanks guys, Google have since clarified it is under warranty (although just not listed as so on their website) however unfortunately I had already relocated it closer to my door / verandah by that point, and at an additional cost for the electrician

Re: Australian warranty for theft of Wired cam with floodlight

Brad — Tue, 23 Nov 2021 17:54:10 GMT

Hey Folks.

Glad to hear that it has been resolved! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.