topic Re: Help please in Cameras and Doorbells

Help please

Rando0023 — Wed, 08 Feb 2023 00:07:16 GMT

Hello. I just got a nest camera. I’m trying to reconnect it back to my account. I had unplugged the camera and it didn’t connect back. I removed it and tried to add it back but I won’t work and the camera light stays green.

Re: Help please

Spaghetti69 — Wed, 08 Feb 2023 03:33:10 GMT

Half my cameras did this this week. What fixed it for me was holding the reset button for 5 seconds (resets device, not factory reset). If that doesn't do it reboot the router (s). One of mine took a few tries. After that may have to remove it from your account and factory reset it

Re: Help please

Rando0023 — Sun, 12 Feb 2023 23:43:58 GMT

So it worked but now I kind of got another problem. The display wasn’t connecting right to my Google home app and wouldn’t let me connect in general from like YouTube or YouTube music. I tried to turn it off and on and turn wifi settings off. Another thing is I have a Google speaker a NestMini, I tried adding it and it let me through and past the part where it lets me hear the chime sound, it ask me for my region and I press the US and it will not go through. It just stays on it and I can’t do anything else but exit. My app is updated and my wifi connection is perfectly fine so I don’t know. I tried looking it up and can’t find any help.

Re: Help please

Brad — Mon, 13 Feb 2023 18:20:50 GMT

Hi there,

I can imagine it has been an inconvenience, and I would love to look into this further for you. Was this device purchased in the US? Also, have you already added it to your account previously? Please let me know.

Best regards,
Brad

Re: Help please

Rando0023 — Mon, 13 Feb 2023 20:08:17 GMT

The Google Display and Camera I’ve received were given from a wifi company I believe. The Google speaker was bought here in the US. I was able to previously add them to my google home app and i had it in a home but now that its reset its not connected to anything. its stuck on the part to connect to the google app but i cant get through.

Re: Help please

Brad — Wed, 15 Feb 2023 18:23:44 GMT

@Rando0023

Have you tried to restart your devices? I would suggest doing so as a restart can clear out issues you might be experiencing.

Best regards,

Brad

Re: Help please

janthadeus — Sun, 19 Feb 2023 06:24:58 GMT

Hey there,

It’s us again. Still need our help?

I appreciate the help, Spaghetti69 and Brad.

Thanks,

Re: Help please

janthadeus — Mon, 20 Feb 2023 06:33:25 GMT

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,