topic Re: Nest support will not contact me in Cameras and Doorbells

Nest support will not contact me

Kleiniser — Wed, 18 Jan 2023 17:38:08 GMT

Hello, I'm at my wits end so I apologize in advance

I had a floodlight cam go bad and had to send it back to Google, when I got the box from Google, it was completely the wrong item. Called them about 4 weeks ago and they said someone will contact me in 5 days. Haven't heard anything so I called back AGAIN and they said wait another 5 days. Fast forward to today and I get told wait another 5 days. Haven't gotten a single email regarding case updates and I've been without my camera for over a month and a half.

Anyone have direct access to someone who can help and not just a call center that will tell me to wait 5 days?

Re: Nest support will not contact me

Jimmy_J — Wed, 18 Jan 2023 21:25:39 GMT

Sorry you are experiencing this. My experience with the customer service team is the same and has been obismal. Good luck.

Re: Nest support will not contact me

janthadeus — Mon, 23 Jan 2023 01:46:03 GMT

Hi Kleiniser,

I apologize for the inconvenience. Could you provide the case ID of your interaction with our support team so I can have it reviewed?

Thanks,

Re: Nest support will not contact me

janthadeus — Thu, 26 Jan 2023 02:04:51 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Re: Nest support will not contact me

Kleiniser — Thu, 26 Jan 2023 04:44:04 GMT

Hello! Case number is 0-3802000033347. Haven't heard anything back please let me know if you can help!

Re: Nest support will not contact me

aatienza — Fri, 27 Jan 2023 03:26:01 GMT

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, JT.

Thanks,

Archie

Re: Nest support will not contact me

Kleiniser — Fri, 27 Jan 2023 15:29:46 GMT

Hello, I believe I replied with my case number but it's possible it got removed:

Re: Nest support will not contact me

Kleiniser — Fri, 27 Jan 2023 15:30:42 GMT

0-3802000033347

Re: Nest support will not contact me

Kleiniser — Fri, 27 Jan 2023 15:32:03 GMT

Hello yes still seeking help, case number is 3802000033347

Re: Nest support will not contact me

Kleiniser — Fri, 27 Jan 2023 15:55:53 GMT

0-3802000033347

Re: Nest support will not contact me

Kleiniser — Wed, 01 Feb 2023 21:46:10 GMT

Hello, do you happen to have any updates

Re: Nest support will not contact me

janthadeus — Tue, 14 Feb 2023 01:03:01 GMT

Hey there,

I’m sorry for the delay. Thanks for sharing the case ID with us. Please hang in there — I'll get back to you as soon as I have something to share.

Thanks for chiming in here, Archie.

Regards,

Re: Nest support will not contact me

EmersonB — Thu, 23 Feb 2023 23:41:15 GMT

Hi everyone,

@Kleiniser it's us again. I'm bumping up this thread to make sure that everything is covered. I've checked your case and saw that you've been in touch with our support team. Please continue the conversation there to avoid confusion here. Let us know if you have other questions in mind as I'll be locking this thread after 24 hours.

I appreciate the help, JT and Archie.

Thanks,

Emerson