topic Re: Puck for Nest Doorbell in Cameras and Doorbells

Puck for Nest Doorbell

peteg — Sat, 04 Feb 2023 15:29:47 GMT

How can I order a replacement Puck for my doorbell?

Thanks in advance!

Re: Puck for Nest Doorbell

MplsCustomer — Sat, 04 Feb 2023 15:32:58 GMT

Unfortunately, Google Nest does NOT sell replacement parts, unlike its competitors. However, you can sometimes get replacements from Support (starting with this link: https://support.google.com/googlenest/gethelp) if your doorbell is within the 1-year warranty.

Re: Puck for Nest Doorbell

suprchunk — Sat, 04 Feb 2023 16:12:23 GMT

The only and best option seems to be to leave the Google ecosphere and go with a company that provides support for its products. Google has not option to replace parts. Ring sells the replacement for this exact scenario for $2.99. The only option for replacement chime connector is to buy one off of ebay for over $49.

Google does this with almost all of their products. MotoActv? No support. Motorola phones, good luck when they obsolesce the current model for a feature nobody wanted. Picassa, Google Play Music, Plus, on and on and on with products they get people to rely on and yank support for.

I wouldn't be surprised if they had 2 billion of these Nest doorbells made and said stop production, we have enough for the rest of time and throw away the plans as we won't be supporting it any longer.

Re: Puck for Nest Doorbell

janthadeus — Sat, 04 Feb 2023 22:22:50 GMT

Hi folks,

Peteg, thanks for reaching out. Let’s check options for you — could you fill out this form and let me know once you’re done?

Suprchunk, I’m sorry to hear about your experience, but we want to make this right for you. Please also fill out the form so we can further assist you.

I appreciate the help, MplsCustomer.

Thanks,

Re: Puck for Nest Doorbell

janthadeus — Wed, 08 Feb 2023 00:15:28 GMT

Hey there,

We haven't received your form. Were you able to fill it out? Do you still need help?

Regards,

Re: Puck for Nest Doorbell

aatienza — Sat, 11 Feb 2023 06:30:35 GMT

Hello there,

Do you still need help with your device? If so, please fill out this form.

I appreciate the help, JT.

Thanks,

Archie

Re: Puck for Nest Doorbell

aatienza — Tue, 14 Feb 2023 06:39:04 GMT

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie