topic Re: Error message View Clips section in Cameras and Doorbells

Error message View Clips section

Luxer — Tue, 26 Oct 2021 21:36:39 GMT

We are seeing error (429 Too Many Requests) when looking at clips or the error message will say server or network failed.

Re: Error message View Clips section

MrVacca — Tue, 26 Oct 2021 23:38:21 GMT

You might want to try a soft restart to the device, or even the wifi network if necessary.

Re: Error message View Clips section

guardiangell — Thu, 28 Oct 2021 04:14:10 GMT

The same thing is happening to me for the past week.

Re: Error message View Clips section

guardiangell — Thu, 28 Oct 2021 04:36:02 GMT

Hi, I just figured it out (I think). It is because I have other devices showing the live stream of my nest cams. When I closed them all, I was able to view my videos. Hope this helps.

Re: Error message View Clips section

Brad — Thu, 28 Oct 2021 16:21:48 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

P.S Thanks for your help, MrVacca!

Re: Error message View Clips section

Leaf — Thu, 28 Oct 2021 19:43:35 GMT

I am getting the same issue. All devices have been closed. That didn't work. What can I do?

Re: Error message View Clips section

Luxer — Tue, 02 Nov 2021 17:20:06 GMT

I still have some cameras that are having the same issue , roughly only 55% of my camera feeds work right now.

Re: Error message View Clips section

Luxer — Tue, 02 Nov 2021 17:20:36 GMT

Yes we are still seeing the issue with several devices is several locations

Re: Error message View Clips section

Brad — Fri, 12 Nov 2021 21:04:50 GMT

Hey there,

I would suggest restarting the device before and after you close them out. Try that again a few times as I have seen this to work. As for a real fix, we are still looking into this issue.

Best Regards,

Brad.