topic Re: Nest Cam Pro dropping from network in Cameras and Doorbells

Nest Cam Pro dropping from network

alaskanseminole — Tue, 31 Jan 2023 15:51:22 GMT

This camera has always been solid, but now it's constantly dropping from the network. I get this message 'Your Camera Is Not Connected", but then it reconnects for a while, then drops. I have a mesh router system in my home pulling 900MB+ download speeds. My other cameras aren't doing this, so I'm wondering if it's the camera itself.

I'm also noticing it keeps connecting to the gateway (furthest point from the device) rather than the upstairs mesh router that is it's closest Wi-Fi connection point.

Re: Nest Cam Pro dropping from network

gilleslibre — Tue, 31 Jan 2023 16:33:10 GMT

You obviously have a very good wifi solution with a mesh router. Have you tried reseting the routers so that the camera can eventually connect to it's closest mesh router?

Myself, a couple of weeks ago, I was able to correct the same situation that you describe, such as one of my cameras kept disconnecting, by adding a relay to my wifi.

Re: Nest Cam Pro dropping from network

alaskanseminole — Tue, 31 Jan 2023 17:12:34 GMT

Yes. This all started when I got AT&T's latest fiber to the gateway router. That Nest Camera is now bypassing the mesh router in my office (directly below the room the camera is in), bypassing the upstairs mesh router, and connecting to the actual gateway in my Master Bedroom closet--the furthest access point possible.

I'm not sure if that's the issue or if the camera is going bad.

Re: Nest Cam Pro dropping from network

gilleslibre — Tue, 31 Jan 2023 17:41:55 GMT

As you explain, as the camera connects to primary router, the farthest from it, the problem does sound like a wifi connection problem, and I'm guessing not a problem with the camera.

Is there a way where you could force the camera to connect to it's closest mesh router? Or, if you want to verify if the problem is with the camera, is it feasible for you to replace the problematic camera, with one of your other cameras?

Re: Nest Cam Pro dropping from network

gilleslibre — Tue, 31 Jan 2023 17:43:57 GMT

Or, could you try to placing the mesh router that you have in your office, close to the camera, to try to have it connect to it?

Re: Nest Cam Pro dropping from network

alaskanseminole — Tue, 31 Jan 2023 17:51:41 GMT

I can't.

A. There's no ether port near that room
B. I have to have the router there for my front Nest Doorbell (only option that worked).

I'm going to try and relocate the camera from the far side of the room to the near side. Ugh. What a pain. Only device (out of my 49) I'm having issues with).

Re: Nest Cam Pro dropping from network

Sandyroo — Tue, 31 Jan 2023 19:17:18 GMT

I’m at my wits end with same issue, it’s gotten so bad I’m ready to remove and return all. Latest model wireless doorbell and 3 wireless cams worked flawlessly for a few months. Now randomly drop, all of them, day and night. I get Camera Disconnected alerts, one at a time, from every one. Sometimes I can manually reconnect, sometimes not. They eventually reconnect themselves, I know this when I get an alert that someone or something is seen. 24 hrs a day, ding ding ding, another one is offline. It renders this system bath annoying useless.

Re: Nest Cam Pro dropping from network

alaskanseminole — Tue, 31 Jan 2023 20:20:24 GMT

This is my first issue with the "old stuff". Oh, and I LOVE the old stuff along with the Nest App. I bought the latest doorbell and had to move my mesh router/extender into my office. It's literally 10ft from the door and the signal still shows week despite the fact my phone will connect 2 houses down. When my front door is shut, it drops all the time.

Re: Nest Cam Pro dropping from network

gilleslibre — Wed, 01 Feb 2023 13:09:56 GMT

I do not understand all that you explain. However, just for the sake of tests, could you place the camera close to the router so that you can then conclude wether the problem is with your wifi, or with the camera? From the result of this test, you could then advise as to your next step.

Re: Nest Cam Pro dropping from network

alaskanseminole — Wed, 01 Feb 2023 13:51:07 GMT

More simply put, I can't move the mesh router out of my office. If I do, then my work laptop and Google Nest Doorbell will no longer have internet access.

When I get a chance, I'll have to take the camera off the wall and bring it down to my office.

Re: Nest Cam Pro dropping from network

EmersonB — Sat, 04 Feb 2023 22:03:57 GMT

Hello everyone,

@alaskanseminole and @Sandyroo thanks for reaching out here in the Community and for sharing with us your concerns and the steps you've done. How's it going with your Nest Camera? Were you able to bring your Nest Camera near to your router to further isolate the issue? In case you have an update, you know where to find us.

I appreciate the help, gilleslibre.

Thanks,
Emerson

Re: Nest Cam Pro dropping from network

EmersonB — Tue, 07 Feb 2023 22:05:33 GMT

Hi there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,
Emerson

Re: Nest Cam Pro dropping from network

EmersonB — Wed, 08 Feb 2023 23:11:50 GMT

Hi folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.

Regards,
Emerson

Re: Nest Cam Pro dropping from network

alaskanseminole — Wed, 08 Feb 2023 23:35:00 GMT

I have been swamped at work and unable to relocate the device to nearer my extender. It's mounted to the wall and the cable is also secured to a cable channel, so it's going to take some work. The device is still dropping sporadically and it's the only device in the house that is dropping.

Re: Nest Cam Pro dropping from network

janthadeus — Wed, 15 Feb 2023 00:42:37 GMT

Hey all,

I’m sorry you’re still having trouble with one of your cameras. Let’s dig deeper into this — a few questions: what type of camera is in question? Were there any changes to your Wi-Fi network? Is the camera connected to a 2.4 GHz or 5 GHz Wi-Fi network? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?

Here are some troubleshooting steps you can try:

Close all the apps running in the background of your phone, reopen the Google Home app. Then, check your camera connection again.
At the highest video quality setting, your cameras can use a large chunk of the internet connection to stream video. Slower internet service might not be able to keep up. Check your internet speed here: https://goo.gle/2JaUmYI. The page would show your download speed then click “Show more info” to check your upload speed. Have a look at this article for your guide: Internet bandwidth and speed requirements for Nest cameras.
Open the Home app .
Touch and hold your device's tile.
At the top right, tap Settings .
Choose Video.
Under “Video quality,” choose Max or High.
- High settings uses less bandwidth.
- Max settings uses more bandwidth.
Restart your phone, turn it off for 60 seconds then turn it on.
If you have a dual band Wi-Fi frequency switch your connection to 2.4 GHz Wi-Fi to improve your connection.

Let me know how it goes.

I appreciate the help here, @gilleslibre and @Emerson.

Thanks,

Re: Nest Cam Pro dropping from network

Sandyroo — Wed, 15 Feb 2023 00:30:55 GMT

Thanks JT. No changes to network. Connection speed to phone on 2.4 ghz is 91 mbps down, 23 up. On 5ghz it’s 575 mbps down, 19 up. Direct wire at the modem is over 1,000 mbps. I think we have adequate bandwidth.

I did dismount, recharge and remove all 3 battery cams and battery doorbell, deleted my home, created a new home, and added all devices back. The cams are holding signal so far, but the doorbell is dropping signal 4x/day. Based on your reply here, I just now rechecked and discovered the doorbell was connected to 5 ghz, not 2.4. I deleted it from my home, added it back connected to 2.4. Let’s see if that helps.

As an unwitting Guinea pig spending hours in this, I have a couple observations. 1) These devices appear not have antenna range comparable to my original Arlo cams, or other smart devices in my home. The Google Home battery devices are the only devices dropping signal. 2) Temperature seems to impact the frequency of dropped signal over a 24 hour period. It seems worse when outdoor temperature is near freezing or below outside.

I will test another 24 hours to see what happens. Temperatures at night are near freezing, daytime in low 40s Fahrenheit.

Re: Nest Cam Pro dropping from network

alaskanseminole — Wed, 15 Feb 2023 00:42:31 GMT

Looks like everything is good to go now. The camera has stopped bypassing the closest extender and is connecting to it as it should.

Re: Nest Cam Pro dropping from network

janthadeus — Thu, 16 Feb 2023 01:06:00 GMT

Hi there,

Sandyroo, thanks for sharing the information with us! Sounds good, let us know if anything comes up.

alaskanseminole, good to know everything's working fine — you know where to find us if there's anything else.

Best,

Re: Nest Cam Pro dropping from network

janthadeus — Sun, 19 Feb 2023 02:26:52 GMT

Hey Sandyroo,

Checking back in — how's it going? Still need our help?

Best regards,

Re: Nest Cam Pro dropping from network

Sandyroo — Sun, 19 Feb 2023 05:54:52 GMT

Thanks for checking JT. After all these steps, all cameras continue to drop and reconnect randomly. Distance from the wireless router doesn’t seem to matter, the closest camera is visible out the window 25 feet away, it drops just like the others do, anytime day and night. Temperatures in mid forties F. It’s a puzzle. If one camera did this, we might suspect that device and test the culprit in other locations. However, I t’s all cameras, suggesting network issues.

I’ll try moving the wireless modem incrementally tomorrow. I can’t move it far, it’s anchored to the only spot with access to the cable.