topic Re: Can’t see history - only todays in Cameras and Doorbells

Can’t see history - only todays

Phey — Mon, 06 Feb 2023 17:53:17 GMT

What happened? My video history only show todays recordings - prior days state no events recorded??

is there a setting I’m not aware of??

Re: Can’t see history - only todays

Spaghetti69 — Mon, 06 Feb 2023 18:15:12 GMT

Are you subscribed to nest aware?

Re: Can’t see history - only todays

EmptyNester — Tue, 07 Feb 2023 01:45:40 GMT

Is this a relatively new camera in the last 30 days or so? Your free trial of Nest Aware may have run out. If it has you need to pay either $6/month for nest aware of $12/month for nest aware plus. Once you activate it your old footage will NOT come back. Only new events going forward will be recorded.

Re: Can’t see history - only todays

aatienza — Sat, 11 Feb 2023 06:52:14 GMT

Hey Phey,

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.

I appreciate the help, Spaghetti69 and EmptyNester.

Thanks,
Archie

Re: Can’t see history - only todays

aatienza — Wed, 15 Feb 2023 03:06:58 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,
Archie

Re: Can’t see history - only todays

aatienza — Fri, 17 Feb 2023 05:26:23 GMT

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie