topic Missing wall plate in Cameras and Doorbells

Missing wall plate

woodsa — Thu, 28 Oct 2021 17:41:47 GMT

Purchased one of the Nest Camera (Battery) as a gift. When starting installation noticed the wall plate was missing. I contacted support today and was told that since it was over 15 days, unable to get a return. Also unable to buy a wall plate from the Google Store. Was told to look at other vendors who may sell a wall plate, but no insight into who that may be and searches so far can't find a replacement.

So I'm stuck with a unit that is non-functioning.

Re: Missing wall plate

Brad — Thu, 28 Oct 2021 19:57:01 GMT

Hi there,

I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. We will need to look into this further in order to best assist you.

We will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started.

Please let me know if you need any further assistance!

Best Regards,

Brad.

Re: Missing wall plate

woodsa — Sun, 31 Oct 2021 19:37:16 GMT

Any update?