topic Re: Nest Doorbell not ringing in Cameras and Doorbells

Nest Doorbell not ringing

joemac — Sun, 15 Jan 2023 20:48:13 GMT

have had a wired doorbell cam for a couple few years now. All good until recently had video connectivity issues. Everything told me to pull and reset which I did. Video is fine now but no more chime.

Temp - mid 50's.

Location - Middle TN

Video - perfect so wifi is ok

Touched wires together for old school ring - fine (our dogs agree)

What next?

(side note as I was removing unit the camera cover popped off. WIll have to superglue back on. Doorbell under covered front porch, due north facing (no UV damage) so disappointed I have to re-glue after a couple years.

Re: Nest Doorbell not ringing

joemac — Sun, 15 Jan 2023 20:49:35 GMT

also, adjusted length of ring to 4 seconds. Mechanical unit on wall.

Re: Nest Doorbell not ringing

aatienza — Sat, 21 Jan 2023 00:27:59 GMT

Hey joemac,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Could you check the breaker or power outlet to see if your chime gets enough power? Also, check the the chime settings in the app. Follow the steps below.

Home app

Open the Google Home app.
Touch and hold your device's tile.
Tap Settings > Doorbell > Check that Ring indoor chime is set to On.
Tap More Quiet Time, then tap Cancel if it's active.

Nest app

Open the Nest app.
Select your doorbell.
Tap Settings > Indoor chime On/Off > Quiet Time.
If Quiet Time is on, tap it to reveal the switch. Tap the switch to turn it off.
Next, check the chime duration. Tap Chime duration in the settings menu.
- If you have a mechanical chime with moving parts that ring the bell, this option should be set to Off.
- If you have a digital chime (with internal speaker and no moving parts), and the chime duration is set too short, the chime may not make any sound or only make part of the chime sound. Try to set it to a longer duration.

Thanks,
Archie

Re: Nest Doorbell not ringing

joemac — Wed, 25 Jan 2023 21:23:18 GMT

I have nest app on my S9 and no 'quiet time'. I had moved the duration to 4 seconds thinking that was a prob per your reply it is not and now that it is off the outdoor unit rings but nothing inside. Mechanical bell. INstalled about 5 years ago.

Re: Nest Doorbell not ringing

MarcusO — Thu, 16 Feb 2023 20:00:58 GMT

I got the same problem ... how to get in touch with google nest technical support over the phone ???

Re: Nest Doorbell not ringing

joemac — Fri, 17 Feb 2023 16:22:04 GMT

don't know, sorry.

Now my outside bell thru the unit is no longer working. I have found where / how to test the mechanical bell transformer. UNfortunately mine is not working so it will be a bit before I can test in the meantime see if this helps

https://www.google.com/search?q=how+to+test+a+mechanical+doorbell&oq=how+to+test+a+mechanical+door&aqs=chrome.1.69i57j0i22i30i625.14465j0j7&sourceid=chrome&ie=UTF-8