topic Re: Nest Doorbell Peeling in Cameras and Doorbells

Nest Doorbell Peeling

Armus7 — Thu, 16 Feb 2023 01:32:49 GMT

I need some help. I have a Nest Doorbell that was purchased and installed back in mid 2020. I started noticing that the clearcoat is peeling by the “ring”button. Not sure why, but I am just worried that the peeling is going to travel and affect the camera located on the top portion of the doorbell.

I contacted Google support earlier and basically they were unable to help. They told me my warranty has been expired since June 2021. If I wanted any assistance, I would have to purchase a brand new doorbell. I asked what if the new doorbell peels again? The representative responded. “Just call us back before the one year warranty mark and we will get you a new one.” I find that response a little off putting. So I have to keep calling back every year for a replacement? That just shows how great these products are made.

I don’t understand why Google would not stand behind their product? Obviously, it’s something with the quality control and the product itself. This product has been mounted less than a year and seven months and it is already deteriorating. Others on this forum have complained about the peeling.

Can someone please help? Is there a way to remove the clearcoat without damaging the camera? Or is there someone I can call or talk to that can help with a replacement? Thank you very much for your time!

Re: Nest Doorbell Peeling

janthadeus — Thu, 16 Feb 2023 03:28:37 GMT

Hi Armus7,

I’m sorry to hear about your experience. Let’s check options for you — could you fill out this form and let me know once you’re done?

Looking forward to your response.

Thanks,

Re: Nest Doorbell Peeling

Armus7 — Thu, 16 Feb 2023 03:50:41 GMT

Hello JT!

Sure thing. Just filled out the form. Thank you!

Re: Nest Doorbell Peeling

janthadeus — Thu, 16 Feb 2023 06:24:41 GMT

Hey there,

Thanks for the update. We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

Re: Nest Doorbell Peeling

MplsCustomer — Thu, 16 Feb 2023 18:31:48 GMT

@Armus7

There are hundreds of threads in this forum about peeling Nest Hello doorbells. One of ours did when it was almost 2 years old, so we bought a silicone skin on Amazon to cover the peeling shards.

Re: Nest Doorbell Peeling

EmersonB — Thu, 16 Feb 2023 22:06:56 GMT

Hey everyone,

@Armus7 our support team will reach out to you via email. Please continue the conversation there to avoid confusion here. If you have other questions or concerns, feel free to start a new thread as I'll be locking this thread after 24 hours.

I appreciate the help, JT and MplsCustomer.

Best,
Emerson

Re: Nest Doorbell Peeling

Armus7 — Thu, 16 Feb 2023 23:03:46 GMT

Great idea! Thank you very much for the tip! I’ll definitely look into it!

Re: Nest Doorbell Peeling

Armus7 — Thu, 16 Feb 2023 23:05:52 GMT

Thank you @janthadeus and @EmersonB! I haven’t seen any email from your support team but I’ll keep an eye out. So far crickets. But I’ll keep checking. Appreciate your help!

Re: Nest Doorbell Peeling

Armus7 — Sat, 18 Feb 2023 16:14:39 GMT

@EmersonB @janthadeus I’m still waiting for tech support. Haven’t heard anything from anyone yet. Can you please advise? Thank you!

Re: Nest Doorbell Peeling

janthadeus — Mon, 20 Feb 2023 22:35:13 GMT

Hello there,

Let me reach out to our team — I'll get back to you as soon as I have something to share.

Thanks for chiming in, Emerson.

Thanks,

Re: Nest Doorbell Peeling

janthadeus — Sun, 26 Feb 2023 00:00:36 GMT

Hey there,

It looks like our team has already processed your request. If you have any questions or concerns feel free to ask them. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,