topic Re: nest cam iq outdoor stopped working in Cameras and Doorbells

nest cam iq outdoor stopped working

rf438073 — Thu, 16 Feb 2023 20:53:25 GMT

good evening

i have an iq that i have just gone to reinstall after a house move and it just will not power up

no blue ring...

i have tried everything as well as hard reset but nothing

power cable is working as it i have tested on another usbc device,

it is slightly less than 2 years old but can i find a receipt after the move...no

can anyone advise if it will get exchanged/repaired

Re: nest cam iq outdoor stopped working

Brad — Tue, 21 Feb 2023 18:42:02 GMT

Hi there,

I am afraid that if your device is out of warranty, we are unable to offer a replacement. But have you tried to hold down the factory reset button for more than 30 seconds? Please let me know about any other troubleshooting steps you've taken.

Best regards,

Brad

Re: nest cam iq outdoor stopped working

rf438073 — Tue, 21 Feb 2023 20:47:52 GMT

Hi Brad, yes I have held down for probably a minute and nothing.

Is there a service centre anywhere that could perform a test or repair as I don't want to lose it.

Re: nest cam iq outdoor stopped working

Brad — Wed, 22 Feb 2023 16:35:24 GMT

@rf438073

I am unaware that there are any places to go to repair your camera. Have you been in contact with support at all?

Best regards,

Brad

Re: nest cam iq outdoor stopped working

janthadeus — Mon, 27 Feb 2023 01:03:22 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Brad.

Thanks,

Re: nest cam iq outdoor stopped working

aatienza — Tue, 28 Feb 2023 03:56:24 GMT

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie